Kim
EV Enthusiast
Posts: 49
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Carwings
Mar 21, 2017 21:00:31 GMT 11
via mobile
Post by Kim on Mar 21, 2017 21:00:31 GMT 11
Anyone know what this means? I have entered the details Shawn from Nissan sent me into the security settings of carwings and when I go to activate, it says to use carwings service I need to create an account. But I have an account, although can't see any data in the owner's portal (my Leaf is under vehicles but no data, no battery stats, etc).
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Post by kris on Mar 22, 2017 10:07:42 GMT 11
Same here Kim, the shiny new 3G modem they installed seems to upload the userid/pwd but my existing owner portal or NissanEV (or both?) accounts don't seem to link to it. I think Nissan have retained George Brandis as their IT consultant.
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Post by jacky on Mar 23, 2017 10:18:22 GMT 11
I had the TCU replaced and was working until 11/3 morning. Since 11/3 afternoon, I was unable to check the battery charge of the LEAF both from the mobile app and the portal.
In the last 2 weeks, I was able to login the portal but the carwings wasn't working.
I tried the carwings functions this morning and they are working now. However, I am still unable to get the battery charge level.
I called Nissan and they said they are not aware of any issues. They asked me to go to the dealer but I don't have the time to do it on weekdays.
Anyone has the same situation as me? If yours is working, please also let me know. Thanks.
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Post by antigas on Mar 23, 2017 10:32:53 GMT 11
I had the TCU replaced and was working until 11/3 morning. Since 11/3 afternoon, I was unable to check the battery charge of the LEAF both from the mobile app and the portal. In the last 2 weeks, I was able to login the portal but the carwings wasn't working. I tried the carwings functions this morning and they are working now. However, I am still unable to get the battery charge level. I called Nissan and they said they are not aware of any issues. They asked me to go to the dealer but I don't have the time to do it on weekdays. Anyone has the same situation as me? If yours is working, please also let me know. Thanks. I'm having the same issue. App worked for a few weeks but now just errors out. Very annoying but possibly an error on the back end if we're both having issues?
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Post by jacky on Mar 23, 2017 10:40:40 GMT 11
I had the TCU replaced and was working until 11/3 morning. Since 11/3 afternoon, I was unable to check the battery charge of the LEAF both from the mobile app and the portal. In the last 2 weeks, I was able to login the portal but the carwings wasn't working. I tried the carwings functions this morning and they are working now. However, I am still unable to get the battery charge level. I called Nissan and they said they are not aware of any issues. They asked me to go to the dealer but I don't have the time to do it on weekdays. Anyone has the same situation as me? If yours is working, please also let me know. Thanks. I'm having the same issue. App worked for a few weeks but now just errors out. Very annoying but possibly an error on the back end if we're both having issues? I believe it is a backend issue. I can see my daily traveling statistics on carwings and this means the TCU was working when requests was initiated and sent from the car. It seems to be something in the backend that wasn't able to send the command to the car. The Nissan support on the phone doesn't seem to be trained to handle LEAF users, claimed there were no issues and asked me to contact the dealer. Maybe everyone having this issue should give them a call. BTW, I also sent an email to them a week ago but no replies from them. Last week, I wasn't even access carwings but now I can. I hope someone was working on it and restoring the services. Was your app also stopped working around 11/3?
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Post by antigas on Mar 23, 2017 10:55:52 GMT 11
I'm having the same issue. App worked for a few weeks but now just errors out. Very annoying but possibly an error on the back end if we're both having issues? Was your app also stopped working around 11/3? Not sure of the exact date but would have been around then. I tried to start the aircon via the app and it didn't work....
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Post by stewartm on Mar 25, 2017 9:07:14 GMT 11
Same here, aircon requested comes back as error. Now today it says invalid username or password when I use the android app.
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Post by antigas on Mar 25, 2017 20:49:08 GMT 11
Same here, aircon requested comes back as error. Now today it says invalid username or password when I use the android app. Same here except using iOS, I've been logged out and cant get back in. Anyone else?
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Post by dac1811 on Mar 25, 2017 22:33:15 GMT 11
yep same here - Android and Laptop. looks like the system is completely down....
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Post by datsunleaf on Mar 26, 2017 13:35:37 GMT 11
same here ios
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Post by jacky on Mar 26, 2017 22:19:52 GMT 11
The site is down since Friday afternoon.
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Post by jacky on Mar 27, 2017 13:03:42 GMT 11
The service is restored.
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Post by empowerrepower on Mar 30, 2017 14:59:27 GMT 11
Hi, I've checked mine. The 3G was upgraded two weeks ago. The car is collecting data on kms driven etc, but on both the owner's portal and Leaf Manager, there is no control over charging and a/c, and on Leaf Manager I'm getting an error message. Nissan Moorooka is closed today due to the weather, and I rang the national service number, but it wasn't very helpful, as they told me that they hadn't heard of any problem. So I asked the operator to record that I have a problem. If anyone else has a problem, please report it too. The number is 1800 035 035.
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Post by jacky on Mar 30, 2017 15:43:28 GMT 11
Hi, I've checked mine. The 3G was upgraded two weeks ago. The car is collecting data on kms driven etc, but on both the owner's portal and Leaf Manager, there is no control over charging and a/c, and on Leaf Manager I'm getting an error message. Nissan Moorooka is closed today due to the weather, and I rang the national service number, but it wasn't very helpful, as they told me that they hadn't heard of any problem. So I asked the operator to record that I have a problem. If anyone else has a problem, please report it too. The number is 1800 035 035. The Nissan customer support is absolutely hopeless. I just tried to get the battery level of my LEAF and it was working. I think the Carwings is working fine. Can you login the portal? Do you have the warning light on your LEAF after you have upgraded to the new 3G TCU? Mine has issue in getting battery status, start charging, etc while others having no issues. I fixed it after following the suggestions from jake. You can give it a try. Here are the instructions: ozleaf.proboards.com/post/12983Good luck!
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Post by empowerrepower on Mar 31, 2017 14:58:22 GMT 11
Hi, Thanks, I tried Jake's instructions, but it didn't work for me. I've just rung the formerly dedicated EV service number (1800 LEAF EV) but it goes through to the general Nissan service number. Fayez has updated my email and sent a password reset link, so I'll try that once the car gets home.
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Post by stewartm on Mar 31, 2017 22:29:04 GMT 11
Hi Liz, exactly the same issues with me. Since the system went down the car is not talking with the server. It is connected, as in it will update charge stations etc, but no data transfer.
"There has been an error retrieving the charge status of your vehicle. Please try again."
I have reset the car and put in the user and pass to no avail. Can't retrieve battery status, can't switch on climate. Just get an error message that is not specific. Given the issues and a day lost to get the 3G installed, I wonder why I bothered as it only worked for a small time. Nissan better try to get their poo in one pile before bringing in another leaf. The support, after sales and ongoing care is bloody awful.
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Post by EVangelist on Apr 1, 2017 11:05:49 GMT 11
My NissanConnect App (iOS) is working fine, just got battery status update no problems. After the TCU was swapped it was a few days before everything worked, but since then I've not noticed any interruptions or problems. Nissan better try to get their poo in one pile before bringing in another leaf. Ha ha, that made me laugh - unfortunately true.
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Post by empowerrepower on Apr 2, 2017 22:35:31 GMT 11
Sigh...I uninstalled and re-installed the Nissan Connect and Leaf Manager apps, and re-set my password. Same probs still as StewartM. Nissan Connect is telling me that password or email is wrong, Leaf Manager gives me the "unknown error" message, and the Nissan Owner's Portal on the computer gives me data on the car's past energy use/driving, but no working link to look at state of charge or control the charging/climate control. I've done screen shots to send to Nissan, as being on hols right now I have time to pursue it. StewartM, have you notified Nissan Moorooka and Nissan service number of your problems? The more of us who are onto them, the better.
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Post by stewartm on Apr 3, 2017 13:54:03 GMT 11
Yes complaint gone in. Pathetic really
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Post by stewartm on Apr 4, 2017 12:11:44 GMT 11
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Post by antigas on Apr 13, 2017 10:01:28 GMT 11
App is working again for me. Nissan must have done something because all the data is correct and I can see the charge level etc.
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Post by stewartm on Apr 16, 2017 9:47:43 GMT 11
Still not working for me
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Post by stewartm on Apr 19, 2017 8:45:59 GMT 11
Nissan called yesterday and got me to do a number of tests. They are analysing the system. Seems that requesting charge status, or climate activation doesn't work. However each trip is being transmitted back and recorded in the system. Seems to be a server back end issue. Will let you know.
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Post by kris on Apr 19, 2017 19:51:43 GMT 11
I can't believe multi nationals can make such a botch up of relatively established tech. And not just Nissan, in NE Victoria thousands & thousands of meter boxes with 2 antennas, one of them from a failed implementation of wimax for remote meter reading. We await your next epistle Stew.
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Post by dac1811 on Apr 19, 2017 21:26:17 GMT 11
Nissan called yesterday and got me to do a number of tests. They are analysing the system. Seems that requesting charge status, or climate activation doesn't work. However each trip is being transmitted back and recorded in the system. Seems to be a server back end issue. Will let you know. Thanks, I have the exact same problem. My driving data is being collected OK, but I can't get battery status, or activate anything. Please let us know how you go.
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Post by stewartm on Apr 20, 2017 23:23:58 GMT 11
I recommend that you go to the Nissan site and lodge the complaint as well, if you haven't already. It's important for them to know how widespread the issue is.
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Post by kris on Apr 22, 2017 0:17:51 GMT 11
All my emails to the dealership & Nissan elicit no response Stew, you got a link to the magic complaints page?
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Post by stewartm on Apr 23, 2017 9:35:05 GMT 11
www.nissan.com.au/Forms/Contact-Us They rang me the next working day. They got me to do a number of tests, take screenshots and emailed to csc@nissan.com.au They have contacted me three times now. They were also working with Telstra he said as they believed Telstra was blocking some data.
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Carwings
Apr 24, 2017 20:52:08 GMT 11
via mobile
Post by alison on Apr 24, 2017 20:52:08 GMT 11
I haven't even got the TCU changed yet. Contacted Liverpool, no reply to email. Days later rang them, oh sorry they don't have a Leaf mechanic any more. Not what Nissan website showed at the time.
Only other one in range is Nepean, again sent emails, no response. Chased, eventually got an email saying waiting on parts. Never heard back, rang them, promised call back hasn't arrved many weeks later.
No email response from HQ when I first bought it and wanted the Carwings login details either. Had to phone the switch.
I have a car first sold 18 months ago so in new car warranty, a letter telling me to get the part swapped, have never had the app working (previous owner did last year), and no more time to waste on it. Pretty terrible customer service, can't imagine I'll buy another Nissan next time.
Car now bringing up a service alert, no idea how I will get it serviced at this rate.
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Carwings
Apr 24, 2017 23:19:42 GMT 11
via mobile
Post by Feng on Apr 24, 2017 23:19:42 GMT 11
Pretty shoddy! Tried Steve Jarvin Nissan in Burwood? They seem to have the most exposure to LEAFs in Sydney. At least when it comes to Sydney members here.
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