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Post by jacky on Nov 3, 2015 15:30:31 GMT 11
After you refresh status via PC, don't use the official iOS app. You will get the 9005 error again in Leaf link after you ran the official app.
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Carwings
Nov 3, 2015 17:06:35 GMT 11
via mobile
Post by jake on Nov 3, 2015 17:06:35 GMT 11
Jacky I think bringing the 2016 model will be ok as long as they don't import too many. Importing 500 in 2011/2012 was many more than they were ever going to sell and that's why Australia has been stuck with the 2012 model for so long.
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ThirdRonnie
EV Enthusiast
Reluctantly selling after 3 years.
Posts: 30
LEAF OWNER?: Yes
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Post by ThirdRonnie on Nov 4, 2015 20:19:59 GMT 11
Importing 500 in 2011/2012 was many more than they were ever going to sell.. It was many more than they were going to sell at $54,000. By the time they were reduced to $40,500 in 2013, the impetus was gone and the leaf had gained a reputation for being severely overpriced. P.S> Second attempt at posting this - bombed out again when I hit "Create Post"
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elkarlos
EV Enthusiast
Posts: 25
LEAF OWNER?: Yes
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Post by elkarlos on Nov 5, 2015 15:37:19 GMT 11
I'm just thinking about the autonomous leaf, get driven to work, get driven around town pub to pub, wow.
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Carwings
Nov 21, 2015 8:48:02 GMT 11
via mobile
Post by philcanberra on Nov 21, 2015 8:48:02 GMT 11
Not yet. But I want to. If you find out out how to, please let the rest of us know I changed this the day I bought the LEAF. I changed it to Sparky
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tonyh
EV Tyre Kicker
Posts: 4
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Post by tonyh on Jul 16, 2016 19:38:55 GMT 11
Hi
Just checking if you ever solved your Carwings login issue from last year. I've just purchased a 2nd hand Leaf and am getting the same message "connect to information centre". I've never known such a painful setup and no information from Nissan on how to login or fix unless you ring them directly.
Thanks
Tony
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jennie
EV Enthusiast
Posts: 40
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Post by jennie on Jul 16, 2016 23:18:58 GMT 11
Hi Tony.
I am one of the people who had trouble getting Carwings to work. I am coming up to 2 years ownership of the Leaf now, and I am yet to be able to log in to Carwings. Mind you, I gave up trying after Dean from Nissan concluded it was because Carwings uses 2G, and that the area in which I live (country Victoria) is not covered by 2G (which is apparently incorrect).
I was hoping that the Carwings issue would get looked at when the Leaf got serviced; however, the Leaf has not had a service since its first 1000km service, which is another sad story. I purchased the Leaf from Seymour Nissan, which, at the time, was part of the Werribee Nissan franchise, with the agreement that Seymour Nissan would let me know when someone was going down to Werribee and would drive it down for its service (as they are not an authorised Leaf dealer, but Werribee is). This is because the distance to Melbourne is beyond the range of the Leaf on a single charge. That worked beautifully for the first service. However, when I called to see when I could book the next service, it appears that Seymour Nissan has been sold, and is no longer part of the Werribee Nissan franchise. The new owners told me to call Werribee, who told me to call Nissan Australia.
I had a number of telephone conversations with Dean at Nissan, who agreed that Nissan need to somehow honour the service requirements as the vehicle had been sold to me by a Nissan dealer with the acknowledgment that the Leaf would not make it to an authorised Leaf service centre, and that the dealer would transport it down.
I called Nissan Australia again about a month ago to see what was happening, and it appears Dean is no longer the Leaf contact. It is now a gentleman by the name of Sean. Sean advised that he was trying to contact the service manager at Werribee Nissan, and arrange to have the Leaf technician go to Seymour Nissan to do the service.
I have not heard from anyone since, so this is a reminder that I better call Sean on Monday.
Anyway, back to Carwings - a lot of people on this forum seem to use Leaf Spy instead of Carwings, and I am contemplating getting an Android phone so that I can see if that works. Tony, if you read through the postings re Leaf Spy, you may conclude that it might be a better option.
On a more positive note, congratulations on getting a Leaf. Despite all my grumblings about Nissan's buck-passing, I love my Leaf. The fact that it hasn't had a service for nearly 2 years (I've done 21,000km) and has had no problems is a testament to what a great car it is.
Jennie
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Carwings
Jul 17, 2016 1:11:22 GMT 11
via mobile
Post by jake on Jul 17, 2016 1:11:22 GMT 11
LeafSpy is not a substitute for CarWings. It is a an app that pairs with an ODII dongle that you can connect inside the car. The problem is still possibly that you don't have 2G coverage in your area. The first step is to ring Telstra to see if you do. The second step is to have the Car connected. This can only be done by a Nissan dealer with a Leaf specialist, so you might have to wait until they can get someone to your local dealer. This problem may be solved for you in the long run if you don't have 2G coverage because the 2G network is due to be switched off at the end of the year. Nissan have promised to replace the modems to 3G units for a price in cars overseas and I am expecting we will be offered the same when 2g is no longer available.
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Post by EVangelist on Jul 17, 2016 13:32:48 GMT 11
Just checking if you ever solved your Carwings login issue from last year. I've just purchased a 2nd hand Leaf and am getting the same message "connect to information centre". I've never known such a painful setup and no information from Nissan on how to login or fix unless you ring them directly. Hi Tony, welcome to Leafdom Carwings is set up by the original dealer. If you have purchased second hand then it's probably not possible for you to set it up yourself unless you know who the previous owner was and they can follow the steps below for you (provided the previous owner's email address is still registered for Carwings). However I don't know if or how you can change the email address registered against Carwings - again the dealer might be the only one who can do that. I purchased mine new, but the dealer didn't set Carwings up for me, but they did at least register my email address for Carwings (which they should do as part of the delivery checklist). That was enough for me to configure Carwings myself. If the original purchaser didn't give their dealer an email address when they went through the contract of sale, or the email address was never registered, then the steps below won't work. Anyway, this is how I got Carwings working, based only on knowing my email address: - Go to the Nissan LEAF Owners Web Portal
- You won't know your username or password because no-one gave it to you - click on the link Forgotten Password.
- Enter the email address registered for Carwings for your vehicle.
- That email address will get an email from Nissan telling you your Nissan Portal username ("X" followed by 8 digits) and a new temporary password.
- Go back to the Leaf portal and login using the credentials sent to you. Once logged in, you can click on the sidebar link to change your password to something memorable.
- Click on "my Vehicles" on the left sidebar. A picture of a Leaf will appear titled "xxxxx's Nissan Leaf" with its VIN. You can click on the link "Change nickname" to replace "xxxxx" with your own name. Note this only changes your "nickname" in the portal, your Portal username will stay "Xnnnnnnnn".
- Click on the "My Nissan Leaf's vehicle settings" button on the "xxxxx's Nissan Leaf" page. Battery status and charging info will appear.
- Click on the "Carwings" tab at the top of this status page.
- Your Carwings account details will appear: Username ("N" followed by 7 digits, which is the original "Body Number" of your car) and the password (11 characters, mix of upper case letters and numbers). This is the key to setting up your car.
- Power up your Leaf and navigate on the console display to the Carwings settings page (press "Zero Emission" button on the console, then Carwings > Carwings Settings > Security Settings).
- Enter the Carwings User ID ("Nxxxxxxx") and Carwings password from step 9. Do not use your Nissan Portal credentials.
- Providing you are in a Telstra 2G/GSM coverage area, the car will then attempt to connect to Carwings and everything should now work.
Note that the car will not send trip data to the Carwings server unless you "opt in" to the SatNav map each trip. I hope this helps.
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elkarlos
EV Enthusiast
Posts: 25
LEAF OWNER?: Yes
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Post by elkarlos on Jul 18, 2016 12:47:11 GMT 11
In response to this Tonyh I gave up on the whole stupid Nissan carwings circus side show months ago, I own two Nissan leafs I bought brand new and the site was always going down, plus my aps on my phone wouldn't work a lot of the time, so out of frustration I gave up on the whole damned thing. I just charge and drive them now, don't bother to try and check state of charge or anything like that. One of the failures of Nissan after sales service.
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Post by rusdy on Jul 18, 2016 16:05:01 GMT 11
On a more positive note, congratulations on getting a Leaf. Despite all my grumblings about Nissan's buck-passing, I love my Leaf. The fact that it hasn't had a service for nearly 2 years (I've done 21,000km) and has had no problems is a testament to what a great car it is. Jennie I wonder what is the record out there for Nissan Leaf without any service.
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Post by jeffthewalker on Jul 18, 2016 19:17:41 GMT 11
I wonder what is the record out there for Nissan Leaf without any service. I have just clocked up 21,000 in 10 months. No work required so far.
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tonyh
EV Tyre Kicker
Posts: 4
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Post by tonyh on Jul 30, 2016 17:54:07 GMT 11
Thanks to everyone for their replies and help. I'll keep trying, but I'm not going to spend too long mucking around, will just enjoy the Leaf, it's awesome !!
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tonyh
EV Tyre Kicker
Posts: 4
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Post by tonyh on Jul 30, 2016 18:19:04 GMT 11
Thanks EVangelist. I'm now logged into the portal !! Just waiting for the car to come home so I can try the N201xxxx and pw again. They are the same as those sent by Nissan but maybe logging in to the portal will help.
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tonyh
EV Tyre Kicker
Posts: 4
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Post by tonyh on Jul 30, 2016 19:05:04 GMT 11
Just tried again to enter the N201xxxx and pw but still no luck. Says Connecting, then "No service" and a verbal "Connect to information centre". I'll call Nissan Support again next week.
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Post by EVangelist on Jul 31, 2016 11:16:34 GMT 11
Just tried again to enter the N201xxxx and pw but still no luck. Says Connecting, then "No service" and a verbal "Connect to information centre". I'll call Nissan Support again next week. That's a shame. Could be a bad TCU, or you are not in a Telstra GSM coverage area. If bad TCU, Nissan should replace it if you are still under warranty. Telstra is closing GSM in exactly 4 months time (1 Dec) so we don't have much time left for Carwings access anyway. There's been reports here in the past of Dean at Nissan verbally indicating they were looking at solutions for post 1-Dec but I suspect they have largely ignored or forgotten about this issue. Any solution would come at a price, too. Apparently there's a new Leaf specialist at Nissan - maybe someone with his/her contact details could inquire.
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Post by datsunleaf on Jul 31, 2016 16:25:50 GMT 11
We had our Leaf in for a service two weeks ago. Our dealer has contacted Nissan Tech Support and is awaiting a response re 2G switchoff. We will continue to follow up with them every few days until we get an acceptable response. What Nissan has to realise is that our vehicles for the most part are still in a warranty period and they MUST make sure that this is dealt with.
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Post by EVangelist on Aug 1, 2016 13:41:12 GMT 11
We had our Leaf in for a service two weeks ago. Our dealer has contacted Nissan Tech Support and is awaiting a response re 2G switchoff. We will continue to follow up with them every few days until we get an acceptable response. What Nissan has to realise is that our vehicles for the most part are still in a warranty period and they MUST make sure that this is dealt with. That's fantastic you have chased this up... I will be very interested in what response you get!
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Deleted
Deleted Member
Posts: 0
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Carwings
Aug 2, 2016 9:16:13 GMT 11
via mobile
Post by Deleted on Aug 2, 2016 9:16:13 GMT 11
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Post by duncan on Aug 4, 2016 20:12:28 GMT 11
warranty period or not, Nissan have an obligation under Australian Consumer Law for the car to provide it's features for a reasonable period....which arguably is 10 years (the average life of a car in Oz).
On the other hand, I'm not sure carwings is much use to us, I think it was just created for Nissan to collect bulk travel habits and battery use data.
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Post by jake on Aug 6, 2016 2:11:45 GMT 11
I don't want CarWings but I still want to be able to switch on the climate control remotely. This feature I would be really sorry to lose.
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jennie
EV Enthusiast
Posts: 40
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Post by jennie on Aug 6, 2016 23:22:30 GMT 11
Telstra is closing GSM in exactly 4 months time (1 Dec) so we don't have much time left for Carwings access anyway. There's been reports here in the past of Dean at Nissan verbally indicating they were looking at solutions for post 1-Dec but I suspect they have largely ignored or forgotten about this issue. Any solution would come at a price, too. Apparently there's a new Leaf specialist at Nissan - maybe someone with his/her contact details could inquire. Yes, Dean is no longer the contact for Leafs. Shawn Flynn is the new customer service person for Leaf enquiries. Following on from my post a couple of weeks ago in this thread, Shawn arranged for Seymour Nissan to perform the service on my Leaf, so I took it down there last week. Shawn advised that someone there was completing his training on Leaf services. When I went back to collect the car and examined the invoice ($240), it listed items such as: checked windscreen wipers, checked lights, etc. There was no mention of checking the battery, activating Carwings or software updates. I asked to speak to the technician, and he advised that he was asked to complete the ON-LINE Leaf servicing training, which he had done the previous week, and it did not include what I asked for. He also said Seymour does not have the equipment necessary to do that kind of servicing. I then spoke to the service manager, who was sympathetic to my annoyance that this service was a waste of time. He agreed that to do a full service, the technician needed to do proper training with the Leaf servicing equipment which they did not have. I waited while he called Shawn Flynn to explain the situation. When he returned, he said there would be no charge for the "service", and that Shawn was going to make other arrangements to get my Leaf serviced. Shawn has been thrown in the deep end as the current Leaf customer service person, and I don't blame him for what has happened. He readily admits he knows nothing about the Leaf (he did not know what Carwings was when I mentioned it has never worked for me), and was not aware that the authorised Leaf dealers have special equipment to perform the services, nor that software updates were part of the service. So as of right now, my Leaf has still not had a service since I bought it in October 2014, other than the first 1000km free one, which was done by Werribee Nissan, the former owner of Seymour Nissan. No battery check, no software updates, no Carwings (not that the Carwings part matters anymore). The good news is that last year, Dean acknowledged it is up to Nissan to sort this out, as one of their dealers assured me service was not a problem when they sold me the Leaf, particularly as I had stressed it was the main reason I was hesitate about signing on the dotted line - the fact that I live in the country, outside the range of one battery charge to get to a Leaf service centre.
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Post by stewartm on Aug 10, 2016 15:22:03 GMT 11
This sounds oh so familiar Jennie. Had the same issues with a dealer that clearly wasn't interested in supporting a car he frankly said off the record, 'is a loss to the service department'. I have had Nissan dealers openly hostile about the LEAF saying that 'its not a green car as the batteries go all over the world and pollute', 'it doesn't save any money over a normal car' and ' it was a failed Nissan experiment'. If I hadn't done my research I would have walked away from it. Given that it goes out of warranty soon, although Nissan listed it as May, I am getting Ultratune on the Sunshine Coast to do the servicing. The manager has the LEAF service DVD, he has spoken to 'allied' dealers in the US and has no issues with what is needed. I have to say again that the service we have had here in Oz with the LEAF is diametrically opposed to the support we get in Brittany,France with our LEAF there. They are supportive, knowledgeable, enthusiastic about the car and have a rapid CHADEMO charger that you can use freely. There are rights for after sales support in terms of maintaining parts, reasonable expectation of service etc in state consumer rights that are worth following up. I am aware of one person who bought a LEAF in Qld, who went back to the dealer and said the car doesn't go the distance they quoted, is not 'as described' and not 'fit for purpose'. Initially they ignored her and said they would pay her 66% of the purchase price after 3 months. When the Qld government 'Office of fair trading" turned up with her, they instructed her to leave the keys and books with the dealer and leave. She got a full refund.
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Post by stewartm on Aug 10, 2016 15:58:53 GMT 11
Meant to add from the Qld office of fair trading:
Acceptable quality
A business guarantees that goods will be of acceptable quality. This means they must:
be fit for all of its usual purposes look acceptable in appearance and finish have no defects be safe be durable. This acceptable quality test considers:
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Post by Feng on Aug 10, 2016 16:29:47 GMT 11
That's so depressing to hear about dealers being hostile about it. How clueless!
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Post by chuq on Aug 16, 2016 15:11:09 GMT 11
I bought a second hand Leaf on 17 May this year. Being that it wasn't new, I expected setting up Carwings to be a bit of a challenge.
I logged in successfully for the first time last night - almost 3 months to the day!
Admittedly I corresponded only via email and not phone. I didn't think reading out 12 digit password strings was really going to be easy on the phone!
May 18 - Emailed Nissan with rego, engine# and VIN# No reply. May 27 - Followed up email with Unit ID, TCU ID and SIM ID found in the car menu. No reply. June 22 - Received email reply from Fayez at Nissan. Contained Carwings details and Nissan Owner's Portal details. Could enter the Carwings details into the car but no luck with the website or mobile app. Resetting password failed, said email address wasn't valid. Emailed back same day to inform. July 21 - Emailed back again to follow up, and to verify that Carwings was working (as I could get to the leaderboard info on the car control panel). No reply. August 5 - Emailed back. No reply... until.. August 15. Got a reply informing that he had "gone ahead and linked my accounts together". Implying that they weren't already? Anyway - was able to reset NissanConnect EV password, received the Xnnnnnnnn login and password via email, and could login and get to Carwings.
Still playing about, the mishmash of NissanConnect EV and Carwings is a bit weird... some interface options are very smooth, some are very clunky.
Going by other posts in this forum I think I made it through rather quickly!
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Carwings
Sept 26, 2016 11:45:20 GMT 11
via mobile
Post by 4wardthinking on Sept 26, 2016 11:45:20 GMT 11
Ok, I have read the whole post, and I'm having not one problem at all with Carwings. When I bought the car, second hand, I asked for the log in details plus password. I then called the LEAF-line. Within a few hours received login details. Input them through the carwings web portal, and off it went, and not had one issue with it at all.
I'm feeling like I want to change the "name" that appears on the CW statistics now. I am certain it's not restricted to the numerical legacy number, or the entry with a name as such would not be there. I'll update as I know more on this matter.
Now as far as the supposed switch-off, I'm not buying it at all. Under consumer law, it's all about " purchase of a premium product". This is one critical entry. The telemetry is and will remain an integrated part of the products description. Case example simplified would be buying a top range washing machine with chromed handles, and suddenly removing them after purchase. That's not going to fly anywhere in the world, let alone here.
Once switched off, Nissan Australia ONLY(they own the 'Franchise' here, not Nissan externally. They wanted to sell the products in this country remember), have an obligation to correct the issue, and probably with no cost to the purchaser of the goods. That'll teach them for possibly cashing in on an already known change to the mobile network(very critical point again here, if they didn't do their research prior, it's not the consumers problem. It's called due diligence). Imagine all of a sudden the same model of washer started being delivered without warning without the chrome bits. The manufacturers reason was we cant find them to put on!,
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Carwings
Oct 22, 2016 12:37:28 GMT 11
via mobile
Post by jake on Oct 22, 2016 12:37:28 GMT 11
Yep Login not working. Could be a good sign. Might be because they are testing new TCUs.
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Carwings
Oct 22, 2016 13:31:36 GMT 11
via mobile
Post by jake on Oct 22, 2016 13:31:36 GMT 11
The app is working again.
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Post by 4wardthinking on Oct 23, 2016 21:04:46 GMT 11
Indeed someone is testing "something" at 3G. I spotted a UID 3GTEST2. Data was at the top of the AU list at 17:00hrs yesterday. All zero's, strangely at the top of all the list though.
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