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Post by stewartm on Mar 19, 2015 22:24:49 GMT 11
Be worth finding out some info on the module and how it communicates. Given it will be IP packets, a replacement of the GPRS with a bluetooth could just use the data section of our mobiles. May be an option. My French LEAF is the same model basically, the network there seems very fast, I use leaf link to send mapping nav to it and its almost instant. Also looking up the car charge happens within 5 secs on average. Maybe there are 3G modules.
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Post by empowerrepower on Mar 20, 2015 0:15:26 GMT 11
I wonder if they are going to charge us for such a service after the three years free carwings service period expired. Leaf Carwings will stop working in Australia on 1 Jan 2017, when Telstra turn off GSM. 21 months to go. The cellular module in the Leaf is 2G (data transmission uses GPRS which is why it is so darn slow) and has a Telstra SIM in it. When GSM is turned off, the antenna icon on the map screen will show no bars &/or "no service", no data can be sent or received, and that will be that. It will also impact things like charging station updates, etc. However GPS will still work, it is separate, and doesn't rely on a mobile phone subscription.
It might be possible to replace the cellular module in the Leaf with something more recent (e.g. dual band 700/1800 MHz 4G!!) and put the SIM of your choice in it. Something like an Optus SIM using a data sharing plan - since the incremental data the Leaf generates and consumes is minimal and would not, therefore, cost you an extra cent on your main data plan.
Has there ever been anything in overseas forums about this? I don't even know where the cellular module physically is in the car, and whether it would accommodate a generic cellular modem or whether it has to be a specific form factor hence an after-market substitute that would fit might be hard to find.
If it will stop working as of Jan 2017, shouldn't fixing/upgrading it be covered by warranty for anyone still under the three year warranty? As well as the warranty, the Carwings subscription is meant to be included for the first three years. That would seem reasonable to me, but Nissan might think differently.
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РБМК
EV Enthusiast
Posts: 20
LEAF OWNER?: Yes
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Post by РБМК on Mar 20, 2015 7:09:22 GMT 11
I wonder if they are going to charge us for such a service after the three years free carwings service period expired. Leaf Carwings will stop working in Australia on 1 Jan 2017, when Telstra turn off GSM. 21 months to go. The cellular module in the Leaf is 2G (data transmission uses GPRS which is why it is so darn slow) and has a Telstra SIM in it. When GSM is turned off, the antenna icon on the map screen will show no bars &/or "no service", no data can be sent or received, and that will be that. It will also impact things like charging station updates, etc. However GPS will still work, it is separate, and doesn't rely on a mobile phone subscription.
It might be possible to replace the cellular module in the Leaf with something more recent (e.g. dual band 700/1800 MHz 4G!!) and put the SIM of your choice in it. Something like an Optus SIM using a data sharing plan - since the incremental data the Leaf generates and consumes is minimal and would not, therefore, cost you an extra cent on your main data plan.
Has there ever been anything in overseas forums about this? I don't even know where the cellular module physically is in the car, and whether it would accommodate a generic cellular modem or whether it has to be a specific form factor hence an after-market substitute that would fit might be hard to find.
Hi EVangelist, what was your source for 2G being the mobile standard? I'm curious because in 2012 it'd be difficult to even find a provider of chips which only covered 2G. Given the use of 3G for other common M2M applications (such as ETFPOS terminals) I'd be really surprised if Nissan and Telstra chose a system that was going to be shut down so soon after the vehicle's release.
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jennie
EV Enthusiast
Posts: 40
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Post by jennie on Mar 20, 2015 9:33:00 GMT 11
Hi РБМK.
Dean from Nissan told me that Carwings uses 2G. I have never once been able to use/access Carwings since I bought my Leaf in October last year. After some troubleshooting calls and emails with Dean, he suggested the problem may be that Carwings uses the 2G network, and I live in country Victoria where there is no 2G.
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РБМК
EV Enthusiast
Posts: 20
LEAF OWNER?: Yes
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Post by РБМК on Mar 20, 2015 9:39:00 GMT 11
Thanks Jennie,
I wonder if Dean knows what the plan is once Telstra deactivate their 2G network?
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Post by EVangelist on Mar 20, 2015 10:04:28 GMT 11
Hi EVangelist, what was your source for 2G being the mobile standard? I'm curious because in 2012 it'd be difficult to even find a provider of chips which only covered 2G. Given the use of 3G for other common M2M applications (such as ETFPOS terminals) I'd be really surprised if Nissan and Telstra chose a system that was going to be shut down so soon after the vehicle's release. I deduced it must be 2G based on the occasional rapid "bzzt bzzt bzzt" noise you get through the AM radio when the data module is sending or receiving data, or doing its location update with the mobile network. Only 2G makes that noise in the radio, 3G doesn't.
2G modules are very cheap (and extremely common, not hard to find at all) which is why they are dominant in M2M applications. High volume, low cost. Only newer EFTPOS terminals use 3G. I reckon the majority would still use 2G, embedded M2M systems are almost never upgraded unless they stop working.
Finally, 2G is the lowest common denominator - some countries even today don't have 3G. And even if a country has 3G or 4G, 2G coverage is usually more extensive since it was built first.
As to why Nissan would choose a system going to be shut down - when the car was made they didn't know that. Telstra only announced 2G shutdown in July last year.
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Post by EVangelist on Mar 20, 2015 10:09:29 GMT 11
If it will stop working as of Jan 2017, shouldn't fixing/upgrading it be covered by warranty for anyone still under the three year warranty? As well as the warranty, the Carwings subscription is meant to be included for the first three years. That would seem reasonable to me, but Nissan might think differently. Interesting question, but I suspect not a warranty issue. Nissan would argue that 2G shutdown is beyond their control and is not of their doing. Also, when the car was made in 2012, they had no knowledge or even suspicion that 2G would cease to operate in 2017.
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Post by EVangelist on Mar 20, 2015 10:11:26 GMT 11
Hi РБМK. Dean from Nissan told me that Carwings uses 2G. I have never once been able to use/access Carwings since I bought my Leaf in October last year. After some troubleshooting calls and emails with Dean, he suggested the problem may be that Carwings uses the 2G network, and I live in country Victoria where there is no 2G. If you believe Telstra's 2G coverage map, just about every square metre of Victoria has 2G coverage. Does Carwings work when you travel to a regional town?
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РБМК
EV Enthusiast
Posts: 20
LEAF OWNER?: Yes
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Post by РБМК on Mar 20, 2015 10:55:43 GMT 11
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РБМК
EV Enthusiast
Posts: 20
LEAF OWNER?: Yes
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Post by РБМК on Mar 20, 2015 11:06:42 GMT 11
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Post by gabzimiev on Mar 20, 2015 11:07:26 GMT 11
yeah I expect there will be some sewer pump stations and remote rain gauges that stop working too.. more work for me...
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Post by Feng on Mar 20, 2015 12:48:09 GMT 11
Just got a reply from Dean, they're expecting to have Carwings working some time next week.
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Post by jacky on Mar 20, 2015 13:08:18 GMT 11
Thanks Jennie, I wonder if Dean knows what the plan is once Telstra deactivate their 2G network? I received a reply from Dean on the 2G network shutdown. He is aware of that global issue and still not having a solution yet. He said Nissan will notify all Nissan LEAF owners when they have a solution.
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Post by stewartm on Mar 20, 2015 20:41:48 GMT 11
2G(GPRS) is a subset of the GSM system. All areas in Oz will fail back to GSM if 3G or 4G don't work. You can still drop a SIM into an old Nokia 5110 etc and get coverage. As such you will have GPRS there. If its not working then you have a SIM card, module or Nissan issue. I have the same model LEAF in France and as above its very fast, there is no GSM there listed and yet carwings works, so I'm not sure if they were fitted with different modules or that all are 3G compatible.
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jennie
EV Enthusiast
Posts: 40
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Post by jennie on Mar 20, 2015 22:52:25 GMT 11
Hi РБМK. Dean from Nissan told me that Carwings uses 2G. I have never once been able to use/access Carwings since I bought my Leaf in October last year. After some troubleshooting calls and emails with Dean, he suggested the problem may be that Carwings uses the 2G network, and I live in country Victoria where there is no 2G. If you believe Telstra's 2G coverage map, just about every square metre of Victoria has 2G coverage. Does Carwings work when you travel to a regional town? So if Telstra's 2G coverage applies to all of Victoria, this must mean it is NOT the reason Nissan is unable to get Carwings working for me. Despite the fact that 2G is scheduled to cease, I shall resume my crusade to get this bloody thing working for me in the time 2G has left. I am extremely curious to see what it does so I can understand all these posts from forum members about Carwings!
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Post by EVangelist on Mar 21, 2015 13:07:02 GMT 11
So if Telstra's 2G coverage applies to all of Victoria, this must mean it is NOT the reason Nissan is unable to get Carwings working for me. Despite the fact that 2G is scheduled to cease, I shall resume my crusade to get this bloody thing working for me in the time 2G has left. I am extremely curious to see what it does so I can understand all these posts from forum members about Carwings! Jennie - here is Telstra's 2G coverage map for Victoria. I may have exaggerated that every square metre is covered - in fact GPRS coverage doesn't look that great. I thought Telstra coverage was a lot better than that, but my recollection was of a time long time ago, I've been with Optus for 17 years The web link is www.telstra.com.au/mobile-phones/coverage-networks/our-coverage/ You have to click on "Map Options" and select "Detailed View", then select "2G/GSM" in "Coverage Type" to see 2G coverage. You can then zoom in to where you live to check out if you are covered by GPRS. Do you know whether your Leaf has had the Carwings username and password entered? Have you ever logged in to the Leaf Owners portal (http://owners.nissan.com.au/portal/) ? My dealer didn't give me any login details (I forgot to ask when I picked the car up), but I managed to sort it out myself, by going to the Owners Portal and clicking on "Forgotten Password". That sent me an email which gave me both my Owners Portal username (which I didn't know), and a new password. The only reason that worked is that I provided the dealer my email address when we did the sale contract, and they must have created the Portal and Carwings account with that email address when the car was delivered. I then had to manually set up the Carwings login on the Leaf itself to get Carwings working. Once you have logged in to the Owners Portal (and probably change your Portal password to something you can remember), click on "My Vehicles" on the left and then click the "My Nissan Leaf Vehicle Settings" button. You'll get a page of info about your car, which will probably be empty if Carwings hasn't been set up. Click on the "Carwings" tab at the top of this page. That will reveal your Carwings username and Carwings password, which if the dealer has not entered them into your Leaf (my dealer hadn't), you have to enter them yourself. The Leaf owners manual explains how to do that. Once you do that, the Leaf will log in to the Carwings server (provided you are in GPRS coverage), and from there everything should work. The usernames and passwords for the Owners Portal and Carwings accounts are different. In Australia, your Carwings username is "N" followed by the Leaf stock ID number which is a 7 digit number. It is in Section B of your contract of sale, "GMON".
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jennie
EV Enthusiast
Posts: 40
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Post by jennie on Mar 21, 2015 23:16:45 GMT 11
Hi EVangelist.
Thanks for all your information. I checked the 2G/GSM coverage using your link, and the map shows that my area IS covered by 2G.
In answer to your question, yes, I have logged into the Owners Portal, and got nowhere. I posted a number of comments about it on this thread back in 21 Nov 14, with updates in early December, if you wanted to see how far I got. I know that the Owners Portal login and the Carwings login are different, as I refer to the email sent by Dean at Nissan advising of the 2 logins and passwords. My posts detailed the messages I got when logging in to both, and this was described to Dean at Nissan. After Dean concluded that my failure to get Carwings going was due to lack of 2G coverage, I gave up.
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Post by EVangelist on Mar 22, 2015 0:11:27 GMT 11
Hi EVangelist. Thanks for you all the information. I checked the 2G/GSM coverage using your link, and the map shows that my area IS covered by 2G. In answer to your question, yes, I have logged into the Owners Portal, and got nowhere. I posted a number of comments about it on this thread back in 21 Nov 14, with updates in early December, if you wanted to see how far I got. I know that the Owners Portal login and the Carwings login are different, as I refer to the email sent by Dean at Nissan advising of the 2 logins and passwords. My posts detailed the messages I got when logging in to both, and this was described to Dean at Nissan. After Dean concluded that my failure to get Carwings going was due to lack of 2G coverage, I gave up. OK, I had a look at your previous posts, which I hadn't read. You can test if Carwings is working from the car rather than the Owner's web portal. Push the MENU button on the console then CARWINGS on the screen. If your Carwings has been set up, you'll see a white Car/Radio Signal icon on the top right hand side next to the Back button. If this icon is greyed out or missing, Carwings is not properly activated. Press INFORMATION CHANNELS then ZERO EMISSION. Two options are shown - Energy Economy and Eco Tree. Pressing either of those will result in the car attempting to contact the Carwings server and retrieve the most recent data. I tried it today and it worked for me, although the most recent upload of telematics to Carwings was a week ago - 14 March (well, data after that has probably been uploaded, but the processing of Carwings telemetry data is flaky and often many days go by without it being updated - a whole 'nother story). So first, give that a try, and report back exactly what happens. One "gotcha" with accessing Carwings via the Owners web Portal is that your web browser must NOT be set to block pop-up windows. If it is, nothing will happen when you click on the Carwings tab and then the big blue Carwings button. If pop-ups are enabled, clicking on the Carwings button will open a new window (or Tab) and you'll be connected and logged in to the Carwings web portal where all the juicy data is kept. I just tried it and Carwings is currently up: Depending on what browser you use, you can enable pop-ups on a site by site basis, and block pop-ups from every other site. I use Firefox, and allow popups from owners.nissan.com.au. Let us know if any of this helps.
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jennie
EV Enthusiast
Posts: 40
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Post by jennie on Mar 22, 2015 0:35:59 GMT 11
Hi EVangelist.
I took a photo of the Carwings screen in my car and included it in my post dated 7 Dec. I just had a look at it to see if I could see the "white Car/Radio Signal icon on the top right hand side next to the Back button" that you refer to in your post. Going left from the Back button, there is what I thought was the mobile phone reception signal (showing 3 bars), then a rectangular thing that looks like a battery charge status, then the bluetooth icon.
I'll try and login to Carwings in the car tomorrow, as well as the Owners Portal. BTW, I also use Firefox, and enable pop-ups on a site-by-site basis.
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Carwings
Mar 22, 2015 2:31:24 GMT 11
via mobile
Post by antigas on Mar 22, 2015 2:31:24 GMT 11
I've been having the exact same issues Jennie and I'm also trying to get it sorted. Haven't been able to get carvings working since purchasing the car. Annoying to say the least. If I get a solution I'll post it here asap to put you out of your misery.
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Post by jeffjl on Mar 22, 2015 15:11:13 GMT 11
Thank you Mike from Magic Nissan for setting my car up correctly.
I feel for you guys and gals with the Carwings issue.
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jennie
EV Enthusiast
Posts: 40
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Post by jennie on Mar 22, 2015 21:58:37 GMT 11
OK, I am able to log in to the Owner's Portal, same as before. Here is a screen shot showing the message "You need to sign in again from your car Navigation System".
So I get in the car, fire up the Carwings, and enter my userid and password. The voice encouragingly says "connect to information centre". After a little while, I get the message plastered across the centre of the screen "No Service".
Here is a photo of the Carwings screen in the car I took tonight with my phone. Sorry about the blurriness. EVangelist, regarding the icon to the left of "Back", I can't tell if it's in shadow or greyed out like you describe.
If the issue is not lack of 2G coverage, I suspect it has to be re-setup by the dealer, but the Leaf has only recently had its first service, so it will be a while until it gets another trip down to Melbourne for its next service, where the dealer can have another crack at getting it going. Living in country Victoria outside the range of a single charge, with no public chargers on the way down, it's an epic event getting the car to a Leaf dealer, as I take it to Seymour Nissan and they then arrange it transport it to Werribee Nissan, so I doubt there is any chance the Leaf will get this looked at until the next service.
With my luck, by the time it gets sorted out, the 2G will have been turned off.
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Post by Phoebe on Mar 22, 2015 22:11:20 GMT 11
Just got a reply from Dean, they're expecting to have Carwings working some time next week. If this is right, Carwings still isn't working so anyone trying to set it up for the first time won't be able to. Once those who use Carwings (I don't) say it's working again, then is the time for people trying to get it going for the first time to try again.
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Post by EVangelist on Mar 23, 2015 15:48:37 GMT 11
So I get in the car, fire up the Carwings, and enter my userid and password. The voice encouragingly says "connect to information centre". After a little while, I get the message plastered across the centre of the screen "No Service". Hi Jennie - from your detailed post, the car icon on the Carwings screen in your photo suggests the cellular part of the connection is working (i.e. you have a radio signal) - it doesn't look greyed out to me. Perhaps Carwings is rejecting your login as it thinks you don't have an active account (I interpret "no service" as meaning no Carwings service, not no mobile service). My guess, anyway.
The only other thing I can suggest is trying a Carwings Information channel again next time you travel to a larger regional town - just in case it is a signal strength issue.
What happens when you log in to the Owners Portal and click on the blue Carwings button to log into the Carwings server? Anything? If you can login to Carwings via the Owners Portal, but there is no energy/driving information data recorded there, it suggests your Leaf is never uploading data, so you might have a radio issue (poor 2G coverage or the TCU is faulty). If you can't login to Carwings via the Owners Portal (nothing happens when you click the blue button), your account details might be invalid or not registered correctly.
So regrettably it looks like you'll need to get the dealer to fix it up. And it seems like you don't personally pick the car up post-service, so you can't stand over them while they prove to you they have fixed it up.
You still have 21 months before 2G is turned off, so don't completely give up hope yet!
Sorry I couldn't provide a magic key to unlock it all for you.
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Post by EVangelist on Mar 23, 2015 15:55:43 GMT 11
Just got a reply from Dean, they're expecting to have Carwings working some time next week. If this is right, Carwings still isn't working so anyone trying to set it up for the first time won't be able to. Once those who use Carwings (I don't) say it's working again, then is the time for people trying to get it going for the first time to try again. Hi Phoebe,
I think there are 2 degrees of "Carwings not working".
First degree of "not working" is you can log into Carwings, review and download your driving data, etc., but the data is old. i.e. Carwings has not processed any of the uploaded driving data for 1 or more days. This appears to be the current state. I logged into Carwings yesterday and downloaded all my Feb and Mar driving data, but the most recent data was 14 March - a week old.
Second degree of "not working" is you can't even log into Carwings. You click on the blue button in the Owners Portal, and you get an error message, like the server is busy or unavailable. I've seen this happen a few times, but not recently.
If Carwings has not been set up for someone, I suspect even the first degree of "not working" would prevent it being set up.
My possibly uneducated 2c
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Post by Phoebe on Mar 23, 2015 16:08:59 GMT 11
Yes, well, I never could get it to work, but I didn't try as hard as some of you are trying now, so I never experienced the fact that there are 2 ways it can be not working. But I think you are right, it doesn't matter which way it is not working you'll probably get nowhere when trying to set up for the first time.
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farmdoc
EV Tyre Kicker
LEAF owner since mid 2014
Posts: 7
LEAF OWNER?: Yes
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Carwings
Mar 24, 2015 21:33:20 GMT 11
via mobile
Post by farmdoc on Mar 24, 2015 21:33:20 GMT 11
Hi. I live in country Victoria and I'm new to ozleaf. Anyway I just want to report that usually I access carwings (via my LEAF and via the iPhone app) without problem. But neither has worked for the past 2-3 weeks. Amazing that a corporation of Nissan's size and wealth can't fix this problem expeditiously. Ho hum.
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Post by Feng on Mar 24, 2015 22:30:12 GMT 11
Hi farmdoc, welcome to the forum. Same problem here, Dean from Nissan said it should be fixed this week.
I had an idle thought today: Wouldn't it be funny if it was because they upgraded the server software but since our cars are running such old software they're not compatible? How else could such a long outage be explained?
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Post by jeffjl on Mar 24, 2015 23:49:52 GMT 11
Hi. I live in country Victoria and I'm new to ozleaf. Anyway I just want to report that usually I access carwings (via my LEAF and via the iPhone app) without problem. But neither has worked for the past 2-3 weeks. Amazing that a corporation of Nissan's size and wealth can't fix this problem expeditiously. Ho hum. Welcome to the forum farmdoc.
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Post by southernvolt on Mar 25, 2015 0:16:32 GMT 11
Hi EVangelist. I took a photo of the Carwings screen in my car and included it in my post dated 7 Dec. I just had a look at it to see if I could see the "white Car/Radio Signal icon on the top right hand side next to the Back button" that you refer to in your post. Going left from the Back button, there is what I thought was the mobile phone reception signal (showing 3 bars), then a rectangular thing that looks like a battery charge status, then the bluetooth icon. I'll try and login to Carwings in the car tomorrow, as well as the Owners Portal. BTW, I also use Firefox, and enable pop-ups on a site-by-site basis. Personally I'd wait until we can confirm Carwings is actually working before trying to set it up. You could be trying to connect and set it up with the back end not working or something. Since we haven't been able to get theapps to work for a while there's obviously issues that could be complicating mattes.
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