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Post by Feng on Jun 24, 2017 15:14:04 GMT 11
Their Leaf tech has now left. Apparently due to them being bought they have lost some staff. They directed me to what will now be my attempt number #4 to get my in-warranty car serviced and follow up on the letter they sent me about TCU replacement - Sydney CIty NIssan. I will be seriously pushing the range to get there, and worse home again uphill. That's really disappointing to hear. How does Nissan expect to sell the next LEAF here when the LEAF certified dealer network is a shambles? Have you looked up Plugshare to plan a charging stop along the way? Do you have a membership to Chargepoint? I just noticed Visionstream has installed a station in their office at Kingsgrove. That might help you along the way.
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Post by pharmadave on Jun 25, 2017 0:02:25 GMT 11
Can I just confirm your Carwings symptoms and the steps you took to fix it? I was unable to check the status of my car or control the climate control or upload my driving stats onto the carwings rankings site since May 4th. I replaced the 12V battery and waited approx 5 minutes before reconnecting the terminals, when I turned the car on again, the CarWings username and passwords were blanked out, however when the input them and try and activate security settings, the message says 'Cannot connect to information centre' and ask me if I want to try again. I kind of left it at this point and will bring this up when I take it to the dealer next time. I believe the issue that people are experiencing with CarWings and the 3g TCU update is to do with the 12V battery having low voltage, apparently the 3g tcu needs more power than the 2g (maybe?) Here is a youtube link regarding this, quite a common issue experienced by overseas Leaf drivers after they've had the TCU update. www.youtube.com/watch?v=hYiwBG9887YI noticed that my electric window motor being super slow and sluggish lately and I can only put it down to the 12v battery on it's last legs. I will put a new battery in it and report back on how it goes. Transport Evolved's Leaf had the same issue and replaced the 12V battery. www.youtube.com/watch?v=k_EHoLTIIAE I can confirm this symptom with my Leaf. Recently I have problem with Carwings connection gone off for weeks, I thought something to do with Carwings server. You can check the 12V accessory battery using a multimeter or using LeafSpy Lite. Leave your Leaf off overnight, start your Leaf up without Brake and let LeafSpy connects, on voltage histogram screen the accessory battery voltage and in out current are shown near bottom left hand corner. It should be at about 12V, below 10.8V then it has a problem, replace it or charge it up with an external charger and try again next morning. Note that when you start your Leaf with Brake on, then car's DC/DC converter will charge the 12 battery but voltage you see is not true battery status. Replace my 5 year old battery with $167 Century NS60LS MF battery from Supercheap Auto fixed my Carwings problem.
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Post by pharmadave on Jun 25, 2017 0:23:03 GMT 11
For those with functioning car wings and are able to link to the mobile app, can I please just check what you have when checking the 'Unit ID Information'? Mine is populated with **** for the TCU ID and TCU Phone No.
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Post by EVangelist on Jun 25, 2017 10:01:15 GMT 11
Pretty shoddy! Tried Steve Jarvin Nissan in Burwood? They seem to have the most exposure to LEAFs in Sydney. At least when it comes to Sydney members here. Rang them today after unanswered emails and their own contact form going nowhere. Their Leaf tech has now left. Apparently due to them being bought they have lost some staff. They directed me to what will now be my attempt number #4 to get my in-warranty car serviced and follow up on the letter they sent me about TCU replacement - Sydney City Nissan. Whaaaaaaat? SJN no longer services the Leaf? Nooooooo! They lost their Leaf service guy for a bit earlier last year I think it was, but they eventually got someone else. If SJN has been bought out then the future might be a different story. SCN would be OK for us location-wise, but they were the first people we contacted when we were interested in getting the Leaf and they seemed very uninterested in helping us so we went to SJN. Nissan has obligations under consumer law to still warrant the car so I don't think they can withdraw servicing. Whether it's convenient and accessible though is another thing. With stuff like this happening, no wonder I'm looking towards Tesla not the next-gen Leaf.
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Post by alison on Jun 25, 2017 10:31:55 GMT 11
Nissan has obligations under consumer law to still warrant the car so I don't think they can withdraw servicing. Whether it's convenient and accessible though is another thing. I had a bit of a go at the SJN service guy on the phone about this, and his words were "I'm actually surprised you are so calm" so agrees the state of affairs is pretty terrible. I put it to him that if SCN was beyond my driving distance, and since I have purchased the car Liverpool, Nepean and now SJN have dropped off the list of places I can go to, perhaps they should: - Be trucking my car to/from whatever place can actually service it. He conceded that this would indeed be fair, but again directed me to SCN (who I haven't yet called)
- Consider just setting up the one person presumably left in NSW in a mobile service van to drive around to the small number of owners gullible enough to purchase such a poorly-supported vehicle
As for finding a charging place on my way to/from SCN, I'm sorry that's just nowhere near acceptable for me to have to plan that and give up even more time. There is a Nissan dealer 20km from home who have never serviced Leafs, and another 40km away who did according to Nissan's website at the time I purchased the car but no longer do. SCN is nearly 100km, mostly freeway. I will probably make it there, but the return journey has a 200+m climb at the end to home. Not sure what our next EV will be as the Leaf price point 2nd hand of ~$20-25k is going to take a while to match with anything as good. We aren't new-car buyers so don't really care what shiny Tesla options are available new shortly. Will be 2020 before we could afford anything in the next generation I suspect, and if they are half as good as they should be the owners who purchase them new may never sell them at all.
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Post by EVangelist on Jun 25, 2017 10:55:29 GMT 11
I had a bit of a go at the SJN service guy on the phone about this, and his words were "I'm actually surprised you are so calm" so agrees the state of affairs is pretty terrible... As for finding a charging place on my way to/from SCN, I'm sorry that's just nowhere near acceptable for me to have to plan that and give up even more time... SCN is nearly 100km, mostly freeway. I will probably make it there, but the return journey has a 200+m climb at the end to home Yes a totally unsatisfactory situation and something Nissan has to have a long hard think about fixing up if they have any aspiration to sell the next-gen Leaf here. If it's any consolation, BEVs are low maintenance and not much can go wrong with them, so you can easily wait a year or more before coming back to see what service options are available - the situation may have changed by then. We have our Leaf only serviced once a year (much to SJN's annoyance) but when Matt sold us the car he said the 6-monthly service was overkill and once a year would be fine. You could even try a local mechanic who is prepared to at least check over the basics. There will be some out there. Nissan can't void the warranty if you have taken reasonable steps to look after the car. You can use the Nissan trip planner on the web (accessible via the Owners Portal) to work out whether you can make a given trip - it factors in elevations and speed etc. and when I've used it it's been within 1 battery bar accurate. But I would be getting nervous with any trip over 100 km and waiting to charge somewhere unless it's part of your trip is not really acceptable. Yes Tesla have a premium product and I'm fully aware that Model 3 will beyond the reach of many if not most people. Model 3 will be by far the most expensive car I have ever bought - easily beating the Nissan Leaf which at the moment is the most expensive car I have ever bought. Before the Leaf I thought spending more than $25k on a car was a complete waste of money. Driving an EV has changed that!
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leafmedo
EV Enthusiast
Posts: 38
LEAF OWNER?: No
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Post by leafmedo on Jun 25, 2017 11:57:51 GMT 11
For those with functioning car wings and are able to link to the mobile app, can I please just check what you have when checking the 'Unit ID Information'? Mine is populated with **** for the TCU ID and TCU Phone No. From Carwings setting all items have ID number except TCU Phone No. has **** Have you check Carwings Security settings? Where you have to enter User ID (starts with N then followed by 7 digits), and Password (a random char/number Nissan gave me, it is different from Nissan Owner portal password)
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Post by alison on Jun 26, 2017 10:43:25 GMT 11
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Post by pharmadave on Jun 26, 2017 11:36:49 GMT 11
For those with functioning car wings and are able to link to the mobile app, can I please just check what you have when checking the 'Unit ID Information'? Mine is populated with **** for the TCU ID and TCU Phone No. From Carwings setting all items have ID number except TCU Phone No. has **** Have you check Carwings Security settings? Where you have to enter User ID (starts with N then followed by 7 digits), and Password (a random char/number Nissan gave me, it is different from Nissan Owner portal password)
I can enter the user Id and password into the carwings settings window but I can't activate it. When I try and activate the security settings, I get a message saying cannot connect to centre. I think I will have to take it back to the dealership for them to fix it.
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Post by pharmadave on Jun 26, 2017 12:55:41 GMT 11
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leafmedo
EV Enthusiast
Posts: 38
LEAF OWNER?: No
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Post by leafmedo on Jun 26, 2017 21:24:28 GMT 11
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Post by pharmadave on Jun 26, 2017 21:41:42 GMT 11
I took my user ID and Password from that page and put it in. That's the message I get.
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Post by EVangelist on Jun 27, 2017 17:18:36 GMT 11
I took my user ID and Password from that page and put it in. That's the message I get. If memory serves me correctly that is exactly what happened when I had my TCU replaced. It could not authenticate with the Nissan server properly. I tried over a few days, same result, and was going to contact Nissan about it but then all of a sudden it came good without me doing anything. I suspect it's a backend issue and the dealer has to configure something at their end (e.g. configure your Carwings account on the Nissan server) to make it work. In my case maybe they didn't get around to doing that bit for a few days after the swap. Try your dealer and if no joy Nissan directly. It should work.
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Post by alison on Jul 8, 2017 15:03:19 GMT 11
For the record my 3G TCU is finally in, and the login credentials Nissan emailed me a while ago worked just fine. I hope it stays this way but from this thread expect it to all fall apart at some point. Interestingly each time I turn something on or off with the app it emails both myself and the previous owner - sorry jcan ! I can also see historical driving history from before I purchased it which while potentially interesting from a vehicle history perspective it does raise privacy concerns. This does show that Nissan haven't quite worked out the change of ownership process properly - presumably as there are so few around almost nobody is selling them once they have their hands on one, unless they have the requirement and funds for higher range options.
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Post by dac1811 on Jul 8, 2017 23:15:25 GMT 11
My Carwings "battery state and charge control" and "control of the A/C" functions have not worked for several weeks, but came good today after registering a fault with Nissan last week. So they have fixed something. Interestingly the trip data has worked fine all the time. Have others had the same problem recently or are these faults specific to individuals ?
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Post by jacky on Jul 10, 2017 22:18:33 GMT 11
My Carwings "battery state and charge control" and "control of the A/C" functions have not worked for several weeks, but came good today after registering a fault with Nissan last week. So they have fixed something. Interestingly the trip data has worked fine all the time. Have others had the same problem recently or are these faults specific to individuals ? I have exactly the same issue. How did you reported the issue? I sent email yesterday and I hope it will be fixed like yours soon.
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Post by dac1811 on Jul 11, 2017 18:59:29 GMT 11
I always call Nissan Customer Service on 1800 035 035, option 3 , (I think), and explain that I have a Leaf, what the problem is, and request them to fix it. So far I've done this twice with success. It can take a week or so in my experience. They will need your Rego or VIN details. Good Luck.
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Post by jacky on Jul 11, 2017 19:04:29 GMT 11
I always call Nissan Customer Service on 1800 035 035, option 3 , (I think), and explain that I have a Leaf, what the problem is, and request them to fix it. So far I've done this twice with success. It can take a week or so in my experience. They will need your Rego or VIN details. Good Luck. Thanks. I will call them tomorrow.
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Post by rusdy on Jul 11, 2017 21:10:27 GMT 11
My Carwings "battery state and charge control" and "control of the A/C" functions have not worked for several weeks, but came good today after registering a fault with Nissan last week. So they have fixed something. Interestingly the trip data has worked fine all the time. Have others had the same problem recently or are these faults specific to individuals ? Nissan called me several weeks ago (after lodging issue online) explaining country wide problem (their techs trying to fix this up but no deadline). My fault is just like yours. Started since months ago, and still not fixed.
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Post by jacky on Jul 17, 2017 21:41:58 GMT 11
I was very busy and finally I called them last Friday. They confirmed there is an outage and will be fixed in the next couple days. They suggested to try it again in the next few days.
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Post by jcan on Jul 22, 2017 9:56:50 GMT 11
For the record my 3G TCU is finally in, and the login credentials Nissan emailed me a while ago worked just fine. I hope it stays this way but from this thread expect it to all fall apart at some point. Interestingly each time I turn something on or off with the app it emails both myself and the previous owner - sorry jcan ! I can also see historical driving history from before I purchased it which while potentially interesting from a vehicle history perspective it does raise privacy concerns. This does show that Nissan haven't quite worked out the change of ownership process properly - presumably as there are so few around almost nobody is selling them once they have their hands on one, unless they have the requirement and funds for higher range options. No problems, I haven't seen any email notifications from the leaf for ages. To be fair though I haven't been looking either
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ThirdRonnie
EV Enthusiast
Reluctantly selling after 3 years.
Posts: 30
LEAF OWNER?: Yes
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Post by ThirdRonnie on Aug 5, 2017 16:06:46 GMT 11
Well, it would appear to be down again this weekend. It was OK Friday morning (4th) but down in the evening.
It seems to only work for a couple of weeks at a time, then it takes at least a week to get something done about it.
Would anyone who's had success getting through to them, either by phone or email care to share the correct phone number or email address. I've tried emailing them many times over the past year with zero response.
It might be "free", but when it comes down to it, it's simply not good enough.
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Post by dac1811 on Aug 5, 2017 19:03:52 GMT 11
I always call Nissan Customer Service on 1800 035 035, option 3 , (I think), and explain that I have a Leaf, what the problem is, and request them to fix it. So far I've done this twice with success. It can take a week or so in my experience. They will need your Rego or VIN details. Good Luck. Thanks. I will call them tomorrow.
I have always called them as above , and they have always taken the necessary action.
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ThirdRonnie
EV Enthusiast
Reluctantly selling after 3 years.
Posts: 30
LEAF OWNER?: Yes
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Post by ThirdRonnie on Aug 7, 2017 0:03:56 GMT 11
Thanks. I will call them tomorrow.
I have always called them as above , and they have always taken the necessary action.
Thanks. Good to know. I'll try calling.
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Post by iamlsd on Aug 14, 2017 18:04:48 GMT 11
Is carwings working for anyone - I usually don't have problem and also don't use it much but I checked a few days ago and again today and there is no data. If I click the update button I just get the spinning arrow for ages and an eventual timeout.
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Post by alison on Aug 14, 2017 19:01:20 GMT 11
No, down for me the last few days. Haven't had the time or energy to waste chasing Nissan again.
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Post by jacky on Aug 14, 2017 19:28:29 GMT 11
Mine stopped working for almost 2 months. A few weeks ago, Nissan told me there was an outage and it will be fixed in a few "days". Not sure if they are referring the "day" on other planets.
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Post by dac1811 on Aug 14, 2017 20:47:50 GMT 11
The battery status and a/c control part is broken for me too ..again, but the trip data is still working. I think it broke a couple of weeks ago. I have rung them again to get it fixed.
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Carwings
Aug 22, 2017 16:07:03 GMT 11
via mobile
Post by alison on Aug 22, 2017 16:07:03 GMT 11
Just received this email:
" Currently, there is a network server issue with the company that communicates to the Telematics Control Unit in all Nissan LEAF vehicles. Our records show that the Nissan LEAF you own will be affected by this issue.
Due to the network server issue, you will be unable to use the following connected features via your mobile phone or from the web portal: • Battery Status Check • Remote Charge • Remote Air Conditioning ON/OFF
We anticipate that this issue will be corrected in late October.
Please note that the regular driving operation of your Nissan LEAF is unaffected by this issue.
This issue will only affect Nissan LEAF vehicles that have been upgraded to the 3G Telematics Control Unit. If you have not yet upgraded your Nissan LEAF Telematics Control Unit from 2G to 3G, please arrange this upgrade with your Zero Emissions Nissan Dealer once the server is operational in late October.
If you have any queries, please contact your Zero Emissions Nissan Dealer or the Nissan Customer Service Centre on 1800 035 035 and select Nissan Motor Company (please select option 2).
Yours sincerely,
Nissan Australia "
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Post by alison on Aug 22, 2017 17:04:11 GMT 11
It's funny because I work in IT, and I can just imagine what my boss would say if I said I would have a production server that customers use as a key part of their experience fixed in approximately two months...
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