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Post by 4wardthinking on Nov 22, 2016 16:54:00 GMT 11
Beg to differ there. Have a look in one. I know the freq etc, been there done it. We run a mongrel mobile service here, and that's why I said 3 1/2G earlier. Many mobile devices can change the osc by firmware changes, it's quite common practice Not all work with set descrete components to set their frequency. It's also done on Sat platforms. I dealt with it myself.
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Post by jake on Nov 24, 2016 0:12:24 GMT 11
I think Nissan will deal with the problem as they have done in other countries. Put in a new TCU for a price. I doubt they will have a special solution just for Australia.
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Post by 4wardthinking on Nov 24, 2016 8:05:50 GMT 11
I was aware of 2G being chopped back in 2011. Now bear this in mind, as the sales of the car(complete with telemetry) standard issue was known about, and what was required to use it. I expect manufacturers to be aware of possible future complications as a buyer. I am not paying any hiked up price for something that should have been known about. Lack of product knowledge is not my problem, the onus is on Nissan AU, and I will claim that it failed under warranty, and demand timely rectification, and not at my expense. If it should work, but now doesn't, on a premium product, as the price was not low end, I would demand, & invoke the sales of goods act.
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Post by jake on Nov 25, 2016 13:51:24 GMT 11
I was aware of 2G being chopped back in 2011. Now bear this in mind, as the sales of the car(complete with telemetry) standard issue was known about, and what was required to use it. I expect manufacturers to be aware of possible future complications as a buyer. I am not paying any hiked up price for something that should have been known about. Lack of product knowledge is not my problem, the onus is on Nissan AU, and I will claim that it failed under warranty, and demand timely rectification, and not at my expense. If it should work, but now doesn't, on a premium product, as the price was not low end, I would demand, & invoke the sales of goods act. You are probably right that perhaps they should fix for free any cars that are still under warranty, but we can see that Nissan are not doing that elsewhere so I don't think you are going to get any joy without a costly legal battle. For me, I love the functionality of the TCU too much to lose it, and I can't afford to fight Nissan in court. When the time comes I will cough up and just be grateful that Nissan is paying for some of it.
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Post by jake on Nov 29, 2016 10:11:08 GMT 11
With only 2 days left to 2G shutdown I was wondering about the driving records and how they are stored and transmitted. Will the car store all the driving records until it is fitted with a new TCU? In other words, will we lose driving records while communication is disabled or will they all be stored and transmitted once communication is reestablished?
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Post by antigas on Nov 29, 2016 15:29:10 GMT 11
Email from Nissan just now saying they will replace 2G units with 3G TCU free of charge.
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Post by antigas on Nov 29, 2016 15:29:56 GMT 11
Due to the 2G network closure, Nissan has identified that the 2G Telematics Control Unit (TCU) within your vehicle will no longer be able to receive or transmit a 2G signal. As such, the CarWings application on your phone will no longer be able to remotely communicate with the TCU unit fitted within your vehicle.
Please note, that the regular driving operation of your Nissan LEAF is unaffected by the 2G Network closure.
Nissan Australia will replace the 2G TCU with a 3G compatible TCU for all Nissan LEAF customers. This will be conducted as a service campaign and will be performed free of charge. Further communication will be made shortly on the timings for this resolution.
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Post by stewartm on Nov 29, 2016 15:31:33 GMT 11
Also, very happy.
Dear STEWART,
Telstra will be shutting down its 2G Network across Australia on December 1st 2016.
Our records show that the Nissan LEAF you own (VIN JN1FAAZE0A0200058) will be affected by this change.
Due to the 2G network closure, Nissan has identified that the 2G Telematics Control Unit (TCU) within your vehicle will no longer be able to receive or transmit a 2G signal. As such, the CarWings application on your phone will no longer be able to remotely communicate with the TCU unit fitted within your vehicle.
Please note, that the regular driving operation of your Nissan LEAF is unaffected by the 2G Network closure.
Nissan Australia will replace the 2G TCU with a 3G compatible TCU for all Nissan LEAF customers. This will be conducted as a service campaign and will be performed free of charge. Further communication will be made shortly on the timings for this resolution.
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Post by jacky on Nov 29, 2016 15:32:00 GMT 11
Finally, I feel Nissan Australia considered me as their customer.
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Post by EVangelist on Nov 29, 2016 15:36:04 GMT 11
Yes this great news... I got the email a few minutes ago. 3G will be a lot faster to send and receive the data and to get charging status and traffic updates! Also communicating with the vehicle to get battery status updates etc should also be a lot more responsive. YAY! Well done Nissan . And 4wardthinking can call off the lawyers...
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Post by EVangelist on Nov 29, 2016 15:40:56 GMT 11
With only 2 days left to 2G shutdown I was wondering about the driving records and how they are stored and transmitted. Will the car store all the driving records until it is fitted with a new TCU? In other words, will we lose driving records while communication is disabled or will they all be stored and transmitted once communication is reestablished? Well this is a very interesting question. If the data is actually stored in the TCU, then it will be lost from after tomorrow, because I doubt when they replace the TCU they will migrate any stored data (but I'm willing to be pleasantly surprised). If the data is stored elsewhere in the car and only sent to the TCU when the TCU is in comms range, then yes, the car will store the data and send it all in one go as soon as comms are re-established (i.e. when Nissan replace and configure the TCU). Then the interesting question is how much data can the car store before its buffers get full?! PS. telematics data is only stored if you opt-in when you start the car, but I'm sure you know that
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ThirdRonnie
EV Enthusiast
Reluctantly selling after 3 years.
Posts: 30
LEAF OWNER?: Yes
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Post by ThirdRonnie on Nov 29, 2016 16:38:38 GMT 11
I always though it was stored in the "CarWings Cloud". When I log in, I can go back over months of data, so I doubt that would be stored on the TCU or anywhere else in the car. It seems to be able to hold data for only one trip, from power-up to power-down. If you fail to opt in each time you start up, you lose the previous trip details, as I discovered early in my ownership.
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Post by 4wardthinking on Nov 29, 2016 17:46:24 GMT 11
Got our notification too.
Q.E.D.
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Post by EVangelist on Nov 29, 2016 18:43:21 GMT 11
I always though it was stored in the "CarWings Cloud". When I log in, I can go back over months of data, so I doubt that would be stored on the TCU or anywhere else in the car. It seems to be able to hold data for only one trip, from power-up to power-down. If you fail to opt in each time you start up, you lose the previous trip details, as I discovered early in my ownership. Yes the data is stored in Carwings server, but it is recorded and stored in the car before it is sent to Carwings. The question is where is it stored before it is sent - TCU or somewhere else. The car definitely stores trip data over multiple trips if it can't send the data. There were numerous times last year where Carwings was offline for weeks at a time. When Carwings came back on line and the TCU could send the data to it, all the missing data was sent and was visible in Carwings. If you don't opt-in for a particular trip then no data is recorded for that trip. But any trips where opt-in has happened will be stored and sent the next time the TCU connects to Carwings.
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Post by jake on Nov 30, 2016 0:13:33 GMT 11
Very pleasantly surprised Nissan are going to do the changeover for free! Excellent news!
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Post by 4wardthinking on Nov 30, 2016 7:11:39 GMT 11
All trip data is stored locally. The car squirts the small quantity of data up to a central reception area via air when it is powered back on the next day(that's the complicated part when it's world-wide, yet refers to daily use. I get the impression it uses Z - time to work as absolute time).. Every time one pings the car, it transmits present/actual statistics, & executes any commands momentarily before, which are handled by the 'screen' part of the cars network interface.
Now stored data is only if use if you can process it yourself. There is a large chance data will not be stored in the data transmission module, more than likely in the screen and information part of the car, and the TCU will be used for data handling only, or the screen "unit" would have to be interrogating permanently, and other incarnations would need this module to function. All data is probably stored in the car for numerous reasons, and changing the TRX side will have little effect. It's a relatively simple radio unit.
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ant
EV Enthusiast
2012 Leaf, EV enthusiast, AEVA WA Secretary
Posts: 43
LEAF OWNER?: Yes
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Post by ant on Nov 30, 2016 12:55:22 GMT 11
Hmm, No emails for me yet, probably because I have never been able to register my carwings due to Nissan's horribly painful registration procedure - it's probably still registered under previous owner. Thanks for the heads up
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Post by chuq on Nov 30, 2016 13:12:03 GMT 11
Hmm, No emails for me yet, probably because I have never been able to register my carwings due to Nissan's horribly painful registration procedure - it's probably still registered under previous owner. Thanks for the heads up I don't think it is Carwings registration - I think it may be Nissan's customer database. I didn't get an email - I have Carwings set up (which necessitated providing an email address), but I bought my Leaf second hand.
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Post by Phoebe on Nov 30, 2016 13:12:25 GMT 11
I also never managed to register Carwings so I guess that's the reason no email for me either. I bought my LEAF new so I'm pretty sure Nissan know all about me.
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ant
EV Enthusiast
2012 Leaf, EV enthusiast, AEVA WA Secretary
Posts: 43
LEAF OWNER?: Yes
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Post by ant on Nov 30, 2016 13:19:35 GMT 11
I also never managed to register Carwings so I guess that's the reason no email for me either. I bought my LEAF new so I'm pretty sure Nissan know all about me. At least I'm not alone, I guess I'll get a snail mail about it in due course. It's good news anyway Let's hope that at some point they also do the $5400 battery exchange thing that Nissan USA has - I can live without carwings but a new batt would be great!
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Post by 4wardthinking on Nov 30, 2016 15:48:28 GMT 11
If it may be pertinent here. The car we have was ex-demo, to previous owner, and then to us. We registered it with Nissan zero emissions number. They have our e-mail, but the Nissan app always shows the demo garage email address!. The guy that bought it from them with a few thousand K's on it got our 'TCU' e-mail, and forwarded it on to us. He still gets the charge... e-mails, but so do we. I often wonder if Randwick Nissan sales get the e-mails too.
I'm going to call Nissan HQ, and discuss it with them shortly.
Maybe the similar scenario for others lacking this correspondence?.
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Post by EVangelist on Nov 30, 2016 17:57:30 GMT 11
Ultimately, if you're in possession of a Leaf that is under warranty and turn up at an authorised Nissan Leaf service department, they will have to replace the TCU whether you got the email or not, or are the original owner or not.
But if you are in that situation (Nissan either don't have your email address, or never set Carwings up for you), then take advantage of that service call and insist they set Carwings up for you, and don't leave until they show you the TCU and Carwings service is working.
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Post by Phoebe on Nov 30, 2016 19:46:21 GMT 11
Ultimately, if you're in possession of a Leaf that is under warranty and turn up at an authorised Nissan Leaf service department, they will have to replace the TCU whether you got the email or not, or are the original owner or not. But if you are in that situation (Nissan either don't have your email address, or never set Carwings up for you), then take advantage of that service call and insist they set Carwings up for you, and don't leave until they show you the TCU and Carwings service is working. Unfortunately my LEAF is no longer under warranty!
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Post by lesmando24 on Dec 1, 2016 6:19:24 GMT 11
My car is out of warranty and they sent me an email saying they will replace it for free.
les
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Post by 4wardthinking on Dec 1, 2016 6:44:56 GMT 11
Warranty has little to do with the issue though, it's about a premium product, and what was fitted as standard to it as part of the description of the goods.. and a reasonable time. Even a refrigerator would get this kind of service. It's all about expectations of the product, brand name protection etc. If the LEAF was the cheaper end of the product, or high end of the product, expectations & value are important. For instance. One buys a Hi-Undies & a Porche. Both strangely fail after three years. The Hi-undies is a cheap product, a Porche is a premium product. The customer expectation of the Porche is far greater... same here. The LEAF is a premium product, and as such, my expectations as a customer are higher. If it had been Hi-undies, then I get what I paid for, low-end product reliability etc.
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Post by 4wardthinking on Dec 1, 2016 9:17:54 GMT 11
Yes this great news... I got the email a few minutes ago. 3G will be a lot faster to send and receive the data and to get charging status and traffic updates! Also communicating with the vehicle to get battery status updates etc should also be a lot more responsive. YAY! Well done Nissan . And 4wardthinking can call off the lawyers... Traffic info is via FM transmission. Lawyers stood down. I noted this morning Telstra, for the first time managed to do something in a timely manner.
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aleto
EV Enthusiast
Posts: 16
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Post by aleto on Dec 1, 2016 14:12:09 GMT 11
Could anyone please forward that Nissan letter to me?
Beto92-@hotmail.com
Thank you
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Post by 4wardthinking on Dec 1, 2016 16:59:18 GMT 11
Done.
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Post by EVangelist on Dec 1, 2016 17:01:50 GMT 11
Well Telstra 2G has definitely been turned off in Sydney. This morning looking at the Carwings Settings the car icon was grey with a line through it.
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Post by stewartm on Dec 1, 2016 23:41:53 GMT 11
The info RSS feeds I did use, like traffic, abc news, bom weather alerts etc. although the reading/speaking was average it did work well.
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