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Post by EVangelist on Oct 19, 2015 22:34:41 GMT 11
My wife took the leaf in to SJN today for its 12-month service. We have only done about 8500km, but they treated it as the 20000 km service based on time not distance. Also admonished us for not having a 6 month service, but Matt told us when we bought it that it wasn't necessary to have it serviced 6-monthly, unless the car is driven in extreme climates or used extremely heavily.
Anyways, I'm suspicious about the things on the paperwork. The first page lists items in the "20,000 km service" including things like inspect clutch, radiator, cooling fan, replace engine oil, drive and accessory belts, idling speed, etc. None of which the Leaf has.
OK, let's assume for a moment it's just a generic service list and doesn't mean they do every one of those things if they don't apply to a particular vehicle. So let's move on.
In the list of charges, they have charged $180 for the 20k service, $44 for "filter assy-air", $6 for "gasket-drain plug" and $1 for "screen wash sachet". Are they legit? Leafs don't have air filters!! Unless they mean for the air conditioner?
They then list "Recall N-P3227" - is that the new battery software? No charge for that.
They then charged $90 for rotating, balancing and aligning the wheels.
Finally, no battery report was attached.
So - have I been dudded or is all that reasonable?
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Post by jacky on Oct 19, 2015 22:55:26 GMT 11
I am on the same boat. Brought the car for a 20k service on Saturday. No battery report. I sent an email to Nissan and complained about it.
You are lucky, I was charge $267 which includes funny items like "filter assy-air", "gasket-drain plug", "battery charger", "screen wash sachet", "magnetic pro 10W30" and "waste levy". I don't know what kind of waste they were talking about!
I also asked Nissan whether it will void the battery warranty if we use our own qualified mechanic as the dealer won't even run the diagnostic on the high voltage battery.
I am pissed and don't want to waste money on these super over priced low quality service.
I am still waiting for their replies.
You should also complain to Nissan so that they know they can't rip us off.
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Post by gabzimiev on Oct 20, 2015 9:18:52 GMT 11
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Post by hieronymous on Oct 20, 2015 11:16:15 GMT 11
Doesn't sound reasonable to me. Had my 12 month service (4032 km) at the end of July as follows:
Check all lights, wipers and washers Check and top up fluid levels Connect Nissan Consult, check system data. Provide HV battery report Lube door hinges Inspect brakes, steering and suspension Check tyres and report Check undercarriage Road test vehicle
Labour: $126 Nissan Consult scan: $30 Windscreen washer fluid: $4.75 Consumables (lube etc): $7.50 Total: $168.25 + GST
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Post by lesmando24 on Oct 20, 2015 12:38:21 GMT 11
Due to the low kms, I am not sure which service they did. The price looks in between a 10K and 20K service. Les
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Post by lesmando24 on Oct 20, 2015 12:42:34 GMT 11
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Post by Phoebe on Oct 20, 2015 14:02:01 GMT 11
I never use my air-con. and I have persuaded my mob never to change it's filter, which is quite expensive and is listed to be done every second service.
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Post by jacky on Oct 20, 2015 18:59:31 GMT 11
Nissan replied me and told me there should be a battery report. I sent them my VIN, registration number and the dealer service the car. Let see what they will do next.
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Post by lesmando24 on Oct 20, 2015 19:03:55 GMT 11
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Post by jacky on Oct 20, 2015 19:21:34 GMT 11
I know what was written is a BS and they charged me $4 mor than the cap. But what can I do? Argue with them for $4? They only know how to charge me but don't know how to provide the service. They told me I can get the car back at 11:00am but I waited until 12:15pm. I just don't want to waste my time with this dealer. I am thinking of having service with another dealer but they are 25 km away from me
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Post by lesmando24 on Oct 20, 2015 19:30:49 GMT 11
Yeh true, If you can find the owner, not the manager, then let them know you are going elsewhere. Owners tend to be more caring than employees.
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Post by Cachexian (Gordon) on Oct 20, 2015 20:41:42 GMT 11
I am on the same boat. Brought the car for a 20k service on Saturday. No battery report. I sent an email to Nissan and complained about it. You are lucky, I was charge $267 which includes funny items like "filter assy-air", "gasket-drain plug", "battery charger", "screen wash sachet", "magnetic pro 10W30" and "waste levy". I don't know what kind of waste they were talking about! I also asked Nissan whether it will void the battery warranty if we use our own qualified mechanic as the dealer won't even run the diagnostic on the high voltage battery. I am pissed and don't want to waste money on these super over priced low quality service. I am still waiting for their replies. You should also complain to Nissan so that they know they can't rip us off. Jacky, Did you go to SJN too?
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Post by jacky on Oct 20, 2015 21:02:28 GMT 11
I am on the same boat. Brought the car for a 20k service on Saturday. No battery report. I sent an email to Nissan and complained about it. You are lucky, I was charge $267 which includes funny items like "filter assy-air", "gasket-drain plug", "battery charger", "screen wash sachet", "magnetic pro 10W30" and "waste levy". I don't know what kind of waste they were talking about! I also asked Nissan whether it will void the battery warranty if we use our own qualified mechanic as the dealer won't even run the diagnostic on the high voltage battery. I am pissed and don't want to waste money on these super over priced low quality service. I am still waiting for their replies. You should also complain to Nissan so that they know they can't rip us off. Jacky, Did you go to SJN too? No, it is Werribee. BTW, what's the full name of SJN?
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Post by Feng on Oct 20, 2015 22:03:49 GMT 11
Steve Jarvin Nissan. They're in my bad books for not replying to me about fixing my air conditioner. I ended up going to Rockdale Nissan today who are listed as a LEAF dealer but aren't really. They said their ability to fix my car was "limited" without a LEAF tech but were keen to troubleshoot my air conditioning problem.
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Post by Cachexian (Gordon) on Oct 21, 2015 8:07:01 GMT 11
Grrr. It's no good to not have good backup support for our cars. What other options do we have?
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Post by duncan on Oct 22, 2015 17:07:27 GMT 11
Honestly...this sort of thing bugs me. I would argue about the $4.
Nissan offered fixed priced servicing as part of the offer when buying these cars, they need to deliver that promise. Go back with the fixed price list and tell them you need a refund or you are taking it to Fair Trading. The ACCC recently slapped a couple of manufacturers about this exact issue.
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Post by southernvolt on Oct 31, 2015 0:03:52 GMT 11
I feel like the whole servicing thing is BS. Electric cars don't need the servicing that oil burners do. I only took mine in because I saw lots of discussion on this forum about a battery update and I thought why not. I paid pretty much what the original poster paid including the bollocks for waste disposal that I'm sure is the usual charge for disposing of the oil they take out of the fossil fuel cars. They also did the air con cabin filter thing. At least they gave it a good wash for no extra (mine is usually covered in dust . The big difference with mine is I took it in for it's 1 year service at 31,000 km's. Not the 20,000 they indicate. And a lot more k's than the OP. The car was not missing a beat and had no issues so I will maybe take it in again at 70,000 km's or something if I feel like it. Maybe. So $260 bucks every year or two and every 50,000 k's might be tolerable.
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Post by gabzimiev on Oct 31, 2015 8:53:30 GMT 11
I think it's still a good idea to get things checked yearly but the equivalent of a pink slip check ie. check lights, brakes test, play in the steering, tire tread.
I don't think anyone has had their car long enough to require a pink slip yet.
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Post by Phoebe on Oct 31, 2015 9:32:15 GMT 11
I don't think anyone has had their car long enough to require a pink slip yet. No not yet. I think that is 5 years and I have now had mine 3years and Jim (the longest) nearly three and a half. So it will be a while before any of us need a pink slip. I understood it is a breach of warranty not to get the specified services done. My 3 year service will happen Wednesday. I understand the warranty on everything except the lithium battery runs out at 3 years so we'll see what difference that makes.
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Post by jacky on Oct 31, 2015 9:43:47 GMT 11
I talked to the mechanics who serviced my another car.
They told us they can service a LEAF but I need to check the high voltage battery warranty conditions. It looks like they know what to do (or not to do) with the electric car.
I asked Nissan about the battery warranty if I service my car with other mechanics. As expected, Nissan doesn't recommend it as the mechanic does not have knowledge or equipment to handle the high voltage battery. Nissan didn't say it will void the battery warranty.
I think mechanics don't know how to handle the battery is just an excuse to keep me service in their dealers.
Given the equipments in the dealer, they won't touch the battery in scheduled service.
I don't believe the car need a 6 months service and I believe a yearly service is just to give me a peace of mind.
I still have a year to decide whether to service my car in Nissan dealer.
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Post by jake on Oct 31, 2015 13:18:47 GMT 11
I think all of this will improve in time. Electric cars obviously need less servicing and I can't understand why Nissan wants to service them every 6 months. Once the warranty finishes on my car, I am going to do the servicing myself, Even the brakes are going to last forever because of the regenerative braking.
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Post by tjgeel on Feb 8, 2016 14:34:21 GMT 11
I just had a 40k km service on our 2011 LEAF in Geelong. It was the vehicles third service in its life as I'm the 2nd owner. Total cost of $320 incl GST which i thought was a little excessive.
Total labour $228 excl GST. As the description of what was undertaken is so generic, it's difficult to determine what was actually undertaken.
Total parts $56 excl GST, for AC filter ($46) & brake fluid ($7.70). I could've done the filter myself, but was lazy.
I did have a program update for the HV battery (293AO-3NAOD) and Charger/PD module (296AO-3NA1E), but I was advised that I wasn't charged for these as it was undertaken under warranty. These updates are for the UK spec vehicle, so I don't know if they are the same for the AU spec.
Anyone else had a 40k km service done? And if yes, how much did it cost?
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Post by Phoebe on Feb 8, 2016 14:53:55 GMT 11
In March 2015 the standard charge for the 40,000 km service was $343.57 and it's probably more now so you seem to have done quite well.
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Deleted
Deleted Member
Posts: 0
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Post by Deleted on Feb 8, 2016 17:24:52 GMT 11
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Post by jacky on Feb 8, 2016 18:38:18 GMT 11
I just had a 40k km service on our 2011 LEAF in Geelong. It was the vehicles third service in its life as I'm the 2nd owner. Total cost of $320 incl GST which i thought was a little excessive. Total labour $228 excl GST. As the description of what was undertaken is so generic, it's difficult to determine what was actually undertaken. Total parts $56 excl GST, for AC filter ($46) & brake fluid ($7.70). I could've done the filter myself, but was lazy. I did have a program update for the HV battery (293AO-3NAOD) and Charger/PD module (296AO-3NA1E), but I was advised that I wasn't charged for these as it was undertaken under warranty. These updates are for the UK spec vehicle, so I don't know if they are the same for the AU spec. Anyone else had a 40k km service done? And if yes, how much did it cost? Your service is cheaper than my 20k km service. Do you receive the battery test report?
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Post by tjgeel on Feb 9, 2016 0:21:56 GMT 11
Yep, but as I use Leafspy to monitor battery status, I consider the battery test report pretty useless due to its lack of detail. FYI, my vehicle has done 28k kms, has lost one bar of capacity (11 out of 12 bars) and lost one star for charging when 'frequent charging when battery state of charge is already high'. The recommendations for all categories in the report suggest that the score is 'very high and good for my battery'. Leafspy = 80% SOH and cell balancing is generally pretty good at low & high charge. Thanks for the feedback on service costs. I only just viewed the link on Nissans capped service costs. Cheers.
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Post by caroline on Feb 28, 2016 23:11:39 GMT 11
Yes Battery test report pretty useless... I got mine at the last service which was just after I lost my 1st bar at 6500k (6mth/10k service) and got 5 stars for battery health! Cost $120 inc wheel alignment which apparently it needed
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jennie
EV Enthusiast
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Post by jennie on Aug 20, 2016 23:48:23 GMT 11
I posted in the Carwings thread about my attempts to get my Leaf serviced, but I thought this thread would be more appropriate to post an update.
Shawn Flynn, the new Leaf contact who took over from Dean, came through and organised for me to drive my car to Seymour Nissan(77kms). They provided me with a loan car and transported the Leaf to Werribee Nissan for the service on Wednesday.
On Thursday, Werribee Nissan called me to advise the service had been done. When Seymour called me to say the car was back there for me to pick up, I drove down. When I turned on the car, the battery was on empty. It had not been charged up, so I had to go back home in the loan car. The service manager said they would charge it up overnight and I could come back in the morning. I was kicking myself as I was going to call Werribee to check that they had charged the battery up, but I decided against it as I didn't want to come across too pushy, looking like I was telling them how to do their jobs. If only I had called them.
On Friday morning, Seymour called me to say the car did not charge as they think the power went out. Then at lunch time, they called to say the car wouldn't charge and they didn't know why. I told them that the Timer was programmed, and they had likely plugged it in after the timer start time, so it would not have started charging until the start time the next day, so they had to clear the start time. By that time, it was too late for the car to be fully charged before close of business.
I picked up the car today. What an epic ordeal.
Seymour Nissan have actually been really great - since they are no longer part of the Werribee franchise, it really wasn't up to them to sort all this out.
Werribee Nisaan - well, I will be calling them on Monday. I might add that there was no charge for the service, so I appreciate Nissan picking up the tab on that. It is some compensation for the runaround they have given me for the last 2 years.
Can someone tell me what usually is shown on their service invoices? This is all I got on mine:
CARRY OUT WORK AS PER CAMPAIGN BULLETIN INCORRECT SOFTWARE OF HV BATTERY AND CHARGER MODULE FROM FACTORY CARRIED OUT STAGE M CARRIED OUT REPROGRAMMING OF BOTH MODULES ANS REQUIRED TESTED ALL OK
Jacky, you posted last year that we are supposed to get a battery report. Has anyone ever got one? What is "Stage M"?
There was someone called Maz who was posting here last year, who lives in Seymour and bought his Leaf from Blackburn Nissan. Maz, if you are out there, how do you get your car to an authorised Leaf centre theses days?
Phoebe, does your Leaf still have the range to make it to Artarmon for its services now?
Jennie
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Post by Phoebe on Aug 21, 2016 3:59:30 GMT 11
Jennie, I used to get a battery report every service until they got a new printer which won't talk to the computer which produces the report. Last time the mechanic came out and showed me the report on his phone. My LEAF did not make it back to Artarmon for the first service. I had to stop at Jim's place for a bit of charge on the way there. Then they wouldn't give me my free 1,000 km service because it was 6 months and they insisted on charging me for a 6 months service. When I complained to Dean he told me I didn't need to go there anymore because Kolster Nissan in Newcastle were now licensed to service the LEAF. Since my last service I have lost one battery bar but I should still have enough charge to get to Newcastle and back without having to leave it there for them to recharge it before I bring it home.
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Post by jacky on Aug 21, 2016 7:13:27 GMT 11
I posted in the Carwings thread about my attempts to get my Leaf serviced, but I thought this thread would be more appropriate to post an update. Shawn Flynn, the new Leaf contact who took over from Dean, came through and organised for me to drive my car to Seymour Nissan(77kms). They provided me with a loan car and transported the Leaf to Werribee Nissan for the service on Wednesday. On Thursday, Werribee Nissan called me to advise the service had been done. When Seymour called me to say the car was back there for me to pick up, I drove down. When I turned on the car, the battery was on empty. It had not been charged up, so I had to go back home in the loan car. The service manager said they would charge it up overnight and I could come back in the morning. I was kicking myself as I was going to call Werribee to check that they had charged the battery up, but I decided against it as I didn't want to come across too pushy, looking like I was telling them how to do their jobs. If only I had called them. On Friday morning, Seymour called me to say the car did not charge as they think the power went out. Then at lunch time, they called to say the car wouldn't charge and they didn't know why. I told them that the Timer was programmed, and they had likely plugged it in after the timer start time, so it would not have started charging until the start time the next day, so they had to clear the start time. By that time, it was too late for the car to be fully charged before close of business. I picked up the car today. What an epic ordeal. Seymour Nissan have actually been really great - since they are no longer part of the Werribee franchise, it really wasn't up to them to sort all this out. Werribee Nisaan - well, I will be calling them on Monday. I might add that there was no charge for the service, so I appreciate Nissan picking up the tab on that. It is some compensation for the runaround they have given me for the last 2 years. Can someone tell me what usually is shown on their service invoices? This is all I got on mine: CARRY OUT WORK AS PER CAMPAIGN BULLETIN INCORRECT SOFTWARE OF HV BATTERY AND CHARGER MODULE FROM FACTORY CARRIED OUT STAGE M CARRIED OUT REPROGRAMMING OF BOTH MODULES ANS REQUIRED TESTED ALL OK Jacky, you posted last year that we are supposed to get a battery report. Has anyone ever got one? What is "Stage M"? There was someone called Maz who was posting here last year, who lives in Seymour and bought his Leaf from Blackburn Nissan. Maz, if you are out there, how do you get your car to an authorised Leaf centre theses days? Phoebe, does your Leaf still have the range to make it to Artarmon for its services now? Jennie I was having the service in Werribee Nissan. My invoice contains items like replacing engine oil but yours seem to be correct for the LEAF. There should be nothing to change at all (except the air filter which needs to replace annually but my invoice didn't mention it). As you mentioned, there was not battery report for me. I complained to Dean and sent him the details but heard nothing from him. I haven't go back for a 18 month service but spent the money on tyre balancing and wheel alignment in tyre shop instead. I will go back for a 24 month service next month. Hopefully, I will have a battery report this time.
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