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Post by EVangelist on Jul 16, 2020 22:36:00 GMT 11
Ah ok, shame your Gateway failed so soon :/. But fingers crossed you get a whole unit replacement and all they have available are GW2s. Our GW1 was repaired today by Tesla, so we are back on the air with the App showing power flows and the battery working! The tech said the power flow meter in the GW1 had failed, so therefore it could no longer measure or report power flows, so therefore had no way of knowing anymore how much to charge or discharge the battery. So it all goes offline and the solar operates as if the battery isn’t there. Apparently this type of failure is fairly rare. All done under warranty, and exactly 2 weeks wait to get it fixed. So while no GW2 for us, I’m a very happy camper again!
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Post by tomkauf on Jul 16, 2020 22:43:44 GMT 11
Our GW1 was repaired today by Tesla, so we are back on the air with the App showing power flows and the battery working! The tech said the power flow meter in the GW1 had failed, so therefore it could no longer measure or report power flows, so therefore had no way of knowing anymore how much to charge or discharge the battery. So it all goes offline and the solar operates as if the battery isn’t there. Apparently this type of failure is fairly rare. All done under warranty, and exactly 2 weeks wait to get it fixed. So while no GW2 for us, I’m a very happy camper again! Good to hear! Tesla customer service seems pretty good then. I haven't actually dealt with them, since my install was with a local company.
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Post by EVangelist on Jul 17, 2020 10:25:08 GMT 11
Good to hear! Tesla customer service seems pretty good then. I haven't actually dealt with them, since my install was with a local company. We used a local company for the original Solar/PW2 install (who were extremely good). I originally reported the fault to them, and they got me to do various diagnostics and resets. When it became clear that this was not a simple fault, and a potentially complex one to fix, they sent the job direct to Tesla for repair. It took about 2 hours for them to fix it.
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