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Post by stewartm on Oct 22, 2019 22:50:49 GMT 11
Yep it's working
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Post by coulomb on Oct 22, 2019 22:52:33 GMT 11
But yes... how many days will this work before it breaks again I'd like to know too, because I'm considering subscribing (my Leaf is second hand, so I don't have a grandfathered "free for the first x months" subscription. And of course, I'd rather not pay good money for access, only to find that it doesn't work most of the time. So please, keep those report rolling in
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Post by Feng on Oct 23, 2019 8:15:40 GMT 11
I've never heard of anyone needing to pay for a Carwings subscription in Australia. Are you sure you have to pay for it? Good luck finding someone competent enough to update the details though, that might be a struggle.
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Post by coulomb on Oct 23, 2019 10:22:21 GMT 11
I've never heard of anyone needing to pay for a Carwings subscription in Australia. Are you sure you have to pay for it? What about second hand owners? Surely they don't all use the original owner's account and password? I deleted mine as a matter of courtesy. As a reward, every drive at random times (but once per drive) I now get a voice announcement "To use service, you need to set up account". I can't suppress it with any setting I can find. It seems to be saying I can't legally use the navigation without an account (though the navigation does still work, with ~2012 maps). The Telematics does send data every now and then, even with the account deleted. So I presume it's been updated to 3G mobile. BTW, I suspect my Telematics unit of drawing excessive auxiliary battery power. I even had my auxiliary battery replaced at the first service soon after I bought the car, and sadly the replacement seems to have even lower voltage than the original. I haven't had time to chase this one down as yet. So I have half a mind to just rip it out or at least disconnect it, but I don't know what the consequences of that might be as yet.
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Post by iamlsd on Oct 23, 2019 22:23:26 GMT 11
Excellent working for me as well. Just in time for me to pre-cool my leaf today in Adelaide for the drive home from work in 33C with 37C tomorrow. I luckily have access to standard power point in my parking spot.
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Post by dac1811 on Oct 27, 2019 18:40:17 GMT 11
Mine has just come good too, after thinking I'd missed out. So they must be doing something gradually.
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Post by coulomb on Oct 27, 2019 22:47:30 GMT 11
Ok, so I registered, got back to the app, and it says "Service cannot be accessed at the moment". This is with the newish Nissan Connect app on Android. Is that the right one?
Perhaps I've jinxed it.
Or maybe it's back to situation normal, all f****d up.
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Post by rusdy on Oct 27, 2019 22:59:54 GMT 11
Ok, so I registered, got back to the app, and it says "Service cannot be accessed at the moment". This is with the newish Nissan Connect app on Android. Is that the right one? Perhaps I've jinxed it. Or maybe it's back to situation normal, all f****d up. Use the old one from Feng:
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Post by coulomb on Oct 28, 2019 0:21:50 GMT 11
Use the old one from Feng : Ah! I thought that was just temporary, while the new App wasn't available. But perhaps what I thought was the new app wasn't new at all. So I have installed that, and attempted a new registration, but it doesn't seem to want to do anything useful. Sigh. [ Edit: or not for Leafs.] Perhaps deleting the registration from the car was a big mistake. Maybe I should have continued the old registration, and edited details as needed. But I think the email address is integral to the registration. I'll persevere with it when I have more patience.
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Post by EVangelist on Oct 28, 2019 20:18:39 GMT 11
Perhaps deleting the registration from the car was a big mistake. Maybe I should have continued the old registration, and edited details as needed. But I think the email address is integral to the registration. The email address is integral - you need to get Nissan to associate your email address with the car and the Carwings account. Once they’ve done that, you should be able to set it up as follows: 1. Go to the Leaf Owners portal (http://owners.nissan.com.au/portal/) and click on "Forgotten Password". It will ask you to enter an email address. Providing Nissan has set up that address, a new password will be sent to your email. 2. When you receive the email, it will reveal the Owners Portal "user name" and a temporary password. My Owners Portal user name begins with "X" followed by 8 digits. This is not the same as your Carwings account ID. 3. Go back to the Owners Portal and type in your user name and temporary password to log in. Hopefully everything works! Change your temporary password to something more memorable/permanent. 4. In the Owners Portal, click on "My Vehicles" on the left and then click the "My Nissan Leaf Vehicle Settings" button. You'll get a page of info about your car, which may be empty if Carwings hasn't been set up. Click on the "Carwings" tab at the top of this page. That will reveal your Carwings account ID and your Carwings password. Write both of these down. 5. The Carwings account details need to be entered into the Leaf itself (my dealer hadn't entered them when I bought it), you can set it up yourself - follow the instructions in the Leaf owners manual. Once you do that, the Leaf will log in to the Carwings server (provided you are in mobile coverage), and from there everything should work.
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Post by coulomb on Oct 29, 2019 1:15:45 GMT 11
The email address is integral - you need to get Nissan to associate your email address with the car and the Carwings account. Once they’ve done that, you should be able to set it up as follows: Thanks a heap for going to all this trouble. I went here first: www.nissanconnect.com.au/en-au/Account/Registerand managed to register an email address with a password. That got me an email, but with no user ID or anything else. Basically just this one sentence: "Welcome to NissanConnect! Now you can connect a compatible smartphone to the system and discover a suite of services and apps that will keep you in touch, in the know and on the move." However, after that it did have a link to www.nissanconnect.com.au/en-au/myprofile, which I clicked on. There was a "Garage" tab, I clicked on that, and used "Add a vehicle" to add my Leaf's VIN. Alas, there was also a drop-down box for a vehicle model, and there was no Leaf there! In fact, there was nothing older than 2014. But it didn't seem to notice that the VIN I entered was not for a 2014 Pulsar (the defaults). I figured that now perhaps I at least had the essential link between my email address and the Leaf's VIN. So now I went to the portal page owners.nissan.com.au/portal/ and put my email address in the User Name field (it says it can be a user name or an email address). I left the password field blank (even though I know it) and clicked on the "Forgotten password?" link. It comes up with a small red window saying "ERROR Password reset failed. User not found. So it seems I still need to discover my user name. Any further clues? I guess I need to call a human next, on 1800 LEAF EV (this comes up when I hover over the first field, the User Name field). They sure make it tricky!
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Post by EVangelist on Oct 29, 2019 8:32:30 GMT 11
I went here first: www.nissanconnect.com.au/en-au/Account/Registerand managed to register an email address with a password. That got me an email, but with no user ID or anything else. Basically just this one sentence: "Welcome to NissanConnect! Now you can connect a compatible smartphone to the system and discover a suite of services and apps that will keep you in touch, in the know and on the move." However, after that it did have a link to www.nissanconnect.com.au/en-au/myprofile, which I clicked on. There was a "Garage" tab, I clicked on that, and used "Add a vehicle" to add my Leaf's VIN. Alas, there was also a drop-down box for a vehicle model, and there was no Leaf there! In fact, there was nothing older than 2014. But it didn't seem to notice that the VIN I entered was not for a 2014 Pulsar (the defaults). I figured that now perhaps I at least had the essential link between my email address and the Leaf's VIN. So now I went to the portal page owners.nissan.com.au/portal/ and put my email address in the User Name field (it says it can be a user name or an email address). I left the password field blank (even though I know it) and clicked on the "Forgotten password?" link. It comes up with a small red window saying "ERROR Password reset failed. User not found. So it seems I still need to discover my user name. Any further clues? I guess I need to call a human next, on 1800 LEAF EV (this comes up when I hover over the first field, the User Name field). The credentials for Carwings are not the same as for the NissanConnect website, unfortunately. I know, because if I try to directly log into NissanConnect.com.au using my Owners Portal or Carwings credentials, it doesn’t know who I am and I can’t log in. The “userid” for the Nissan owners portal I referred you to is simply your email address (once set up). You’ll need to call a human at Nissan, you’ll need to provide them with your Leaf’s VIN and your email address, and ask them to create a Carwings account for you, or if there already is one for your VIN, to update the associated email address. But be prepared to encounter people who know very little about it. You may get the runaround or people who have absolutely no idea what your problem is or how to fix it.
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Post by coulomb on Oct 29, 2019 9:50:01 GMT 11
The credentials for Carwings are not the same as for the NissanConnect website, unfortunately. I know, because... This is what I didn't get, and explains all my problems. Thanks. Huh. Such a friendly system. I'll do that, and see how I go. Thanks again.
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Post by iamlsd on Oct 31, 2019 12:47:20 GMT 11
Didn't last long for me and gives the usual contact Nissan error again for me. Shame as it's 37C today and pre-cooling would have been nice.
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Post by Feng on Oct 31, 2019 15:47:59 GMT 11
I think mine's still working. Does the app need to be closed and reopened? Does the owners portal work for you?
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Post by EVangelist on Oct 31, 2019 21:52:19 GMT 11
Working fine for me...
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Post by iamlsd on Nov 1, 2019 11:37:11 GMT 11
Both the app and the owners portal has driving history info is up to date but I can't get current battery status or climate control working on both. The last updated date is Wed, 23 Oct 2019 at 17:09 on battery status home tab of the owners portal. No effect by clicking the Retrieve battery status button / refresh page.
For the IOS app I've restarted it and signed out and back in but hasn't helped.
Is there anything in the car's settings that might kick start this to start working again?
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Post by stewartm on Nov 3, 2019 21:22:22 GMT 11
Old trick, disconnect your 12 battery for 30 mins. Reconnect, re enter your carwings settings into the car unit, when accepted try the app again..
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Post by johnmath on Nov 3, 2019 21:44:43 GMT 11
Tried the old 'disconnect the 12 volt battery' trick in our 2016 Leaf (because the Effects menu setting kept reverting from 'None' to 'Sound 1' every third time the car was started). Now the window auto up on the driver's side doesn't work and the clock has psychotic episodes at least twice daily, and the clock settings menu is as useful as a condom in a convent in that nothing we can do with it has any functional purpose.
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Post by Feng on Nov 3, 2019 22:40:29 GMT 11
If it's like a Corolla you have to hold the up button for five seconds while it's already in the up position so it'll calibrate. Just a guess.
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Post by johnmath on Nov 4, 2019 8:17:56 GMT 11
Thanks Feng, I'll try that when I'm next united with the Leaf (in Japan at the moment).
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Post by Feng on Nov 4, 2019 11:17:48 GMT 11
Lucky you! I love Japan, such an amazing country.
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Post by johnmath on Nov 4, 2019 15:06:15 GMT 11
It seems like at least 25% on new cars are hybrids. I've only seen one Leaf on the road here in Kyoto. I hope to get to a Nissan dealer to ask about the mystery pushbutton switch with red light on my that's left of the steering column above the tire pressure monitor 2016 JDM. It's obviously factory fitted but doesn't appear in the Japanese owner's manual.
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Post by stewartm on Nov 4, 2019 21:29:13 GMT 11
Yep as Feng said, hold in up position to reset auto window. Not sure about the clock..
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Post by coulomb on Nov 6, 2019 16:27:39 GMT 11
I finally got around to getting all the details and ringing 1800 LEAF EV. It connected to some general Nissan menu, I selected 2 (Nissan Motor Company) and 4 (Customer service). After about 3 minutes of elevator music, I was connected to someone, who read out to me a story about how due to some technical incompatibility between European and Australian models (or something like that), the app is not available. I told her that others have the ability and it's working, but she didn't seem persuaded by that. I also mentioned the nagging I get "To use this service, you need to create your account", to which she suggested that I ask someone to reset that next service.
Then I remembered a slip of paper in one of the the manuals. Sure enough, the original Owner's portal ID and password worked! I even changed the password, but alas, that sent a confirmation email, presumably to the original owners. I've emailed NISSAN_LEAF@nissan.com.au to ask if maybe they can change that association. Hey, miracles occasionally happen!
Alas, when I try to get information about the car, I only got a red error message and a freeze. However, I tried it again just now, and things seem to have progressed, so that I can use the tabs like CarWings, Charge, etc. Nothing I can actually test, as the wife is driving the car at present. Retrieve battery status results in "No vehicle information to display" after a minute or so.
But it all seems like progress to me! :-)
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Post by coulomb on Nov 11, 2019 21:20:22 GMT 11
Hey, miracles occasionally happen! How good is Nissan? Sometimes I had given up on CarWings so long ago (OK, a few months ago, but I forget quickly ) that I forgot that the Username and Password were cleared in the car. I entered them again just now, and things started working! I can get charge status, start a charge (but not stop it?), start the climate control (just on full auto, I guess that's OK, and can't seem to turn it off either). Still, these are three big wins as far as I'm concerned. Even the app works, which is a bit easier to use on my small phone (I really like a phone that fits in my pocket). Thanks again to all those who encouraged me to get this working. Now, if only I could get the email address changed, so that when I change the password, it doesn't get sent to the previous owners
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Post by EVangelist on Nov 12, 2019 12:34:01 GMT 11
I can get charge status, start a charge (but not stop it?) That’s right - using the App you can start charging if the car is plugged in, but you can’t stop it. Which is a bit annoying, because that’s exactly what I wanted to do last week. Had to walk down to the garage and manually stop it.
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Post by iamlsd on Nov 13, 2019 20:57:08 GMT 11
My app just started working properly again. I didn't need to disconnect my 12 volt battery. I'm still on my original battery since buying the car new (2013) so perhaps it's getting a bit old.
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Post by coulomb on Nov 14, 2019 9:56:16 GMT 11
My app just started working properly again. While mine (and the portal web page) stopped working. It pays to be fairly relaxed in one's expectations of this thing.
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Post by dac1811 on Nov 27, 2019 17:11:20 GMT 11
Mine has also stopped working a couple of days ago. The stats are still OK, but the battery and CC functions are dead. Didn't last long this time.....
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