Customer Survey Fail

[alison]

Just received the following email from a company working on behalf of Nissan. I thought the incentive they are offering to get us to participate shows just how deep their understanding of the Leaf is:

On behalf of Nissan, Potentiate, an independent market research company, invites you to participate in an online survey.

This survey seeks your feedback on servicing your LEAF bought in 2015, as well as your thoughts on ways in which Nissan could improve the service experience for all its owners.

Only a select group of Nissan owners has been invited and we hope that you enjoy the chance to guide future changes.

The survey should take about 10-15 minutes to complete. Your opinion will remain confidential in accordance with the Australian Privacy Principles.

As a thank you for your participation Nissan would like to offer you a chance to win one of 5 $100 Fuel Vouchers through a game of skill*.

I replied asking what exactly they might expect me to do with such a thing.

Merry Christmas everyone

[eburbsleaf]

That is sooo funny - almost like they have no idea who they are talking to, and about what !!

[Phoebe]

Put it in your lawn mower   I got that or something equally silly.  I had a bit of a look and some of the questions were equally siily for me.  There were a whole lot of question about next car.  I don't intend to have a next car.

[aja]

Received the same invitation and had to laugh about the inducement. I won't be participating 😁

[alison]

"Thank you for your feedback, we will certainly take that on board and ask Nissan to consider using eftpos or similar vouchers instead of fuel vouchers"

I needed a smile today. Thanks Nissan!