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Post by philcanberra on Mar 31, 2015 23:39:57 GMT 11
Hi all.
Long story but on March 9 I started getting a "T/M System Malfunction Error - Contact Dealer" come up whenever I turned the leaf on. I could still Drive the car normally. After a lot of reading, it turns out the cause is most likely a flat 12v battery. I check the battery, yep it's at 9.6v then shoots to 14.2v when you turn the car on, turn car off and it drops to 12.01v right away. So I charge the 12v battery with a normal battery charger overnight. Next morning it seems to be holding at 12.6v. No error message. 2 days later, error returns and battery shows 8.8v. I book into lennock Nissan in Canberra thinking this should be easy. Long story short, lennock have no clue about this car. They keep the car for 6 days and call me saying the car is ready. I ask if they replaced the battery, they replied they charged her last night. I explained how stupid that was. I pick up the car Friday, error returns the next morning, now on 6.8v!! I go to book the car in again and they are not sure if the 12v battery is covered under warranty and will call me right back.........well after 11 days I gave up waiting for a call so I called them. After 14 phone calls spaced 10 minutes apart I get to talk to the service manager who says there's only a 12 month warranty on the battery and won't be covered. I explained I will be sending a letter of demand.
I wrote out a letter of demand and gave clear examples of their illegal business practices and stated that under the Consumer Gaurentee an automotive battery is expected to last 4-6 years and not 2 years 7 months. This means the car was sold with a battery that was not durable, lasting or free from defects for a reasonable length of time.
1 hour later I get a call from the center manager explaining that lennock Nissan will replace my battery for free as a "gesture of good will".
So it's good to see that Nissan are willing you stand behind their product,even if it did take a little bit of pushing.
I will keep you updated if I ever get the new 12v battery installed.
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Post by Feng on Apr 1, 2015 0:24:09 GMT 11
Far out, that's a lot of grief. Maybe I'm just soft but if I had to choose between leaving the car at the dealers for over a week or paying for a replacement 12V battery I'd pick the latter. Good on you for sticking to your principles though, I hate it when dealers are shonky. If I ever get that error I'll know what to do!
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Post by Phoebe on Apr 1, 2015 7:06:42 GMT 11
I would be reporting that to Dean. I don't think Nissan headquarters would be very impressed.
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Post by jeffjl on Apr 1, 2015 14:39:14 GMT 11
Not sure if I should like that or not.
Just wondering if you should put the letter on the forum so that we can all use it in the future.
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Post by Deleted on Apr 5, 2015 12:47:00 GMT 11
what does T/M stand for?
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Post by Feng on Apr 5, 2015 12:59:37 GMT 11
My guess is traction motor.
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Post by philcanberra on Apr 15, 2015 15:44:57 GMT 11
Hi. Nissan reluctantly replaced the battery and did find a cell was faulty. Car was error free for.....a few days. Now the error is back and the car is back at Nissan. They have now had the car for 2 days and still no word from them. I'll keep you posted.
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Post by Phoebe on Apr 15, 2015 16:08:44 GMT 11
Thanks for the info, Phil. Hope they sort it out soon.
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Post by Feng on Apr 15, 2015 16:28:35 GMT 11
Is this the main battery or 12V battery?
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Post by philcanberra on Apr 25, 2015 10:44:08 GMT 11
Hi all
We'll still no news on my leaf. Nissan still have it and don't know how to fix it been over a week now
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Post by philcanberra on Apr 25, 2015 10:44:37 GMT 11
Nothing wrong with the main battery. Most likely the 12v battery
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Post by Phoebe on Apr 25, 2015 10:59:56 GMT 11
If they replaced the 12v battery how can that be the cause of the problem?
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Post by duncan on Apr 27, 2015 20:57:25 GMT 11
so, what was the problem? were you just unlucky with the second battery or was something wrong with the DCDC charger?
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Post by philcanberra on May 1, 2015 16:51:40 GMT 11
Well it's now been another 2 weeks and Lennock Nissan still have no clue how to fix the car. Just got off the phone with Dean asking about a loan car as we were promised a loan LEAF if it was in the shop when we bought the car. Dean has contacted Lennock and the same old story, they have no LEAFs, they have no loan cars and they can't hire a car for me because they have no account to do so.
The TM system error is all over the net and is generally caused by a faulty 12v battery or speed controller. People I the USA usually get it sorted in a week but it's now been a total of 4 weeks!
If they can't fix it, then just replace the car. Simple.
Phillip.
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Post by Phoebe on May 1, 2015 17:28:07 GMT 11
Well it's now been another 2 weeks and Lennock Nissan still have no clue how to fix the car. Just got off the phone with Dean asking about a loan car as we were promised a loan LEAF if it was in the shop when we bought the car. Dean has contacted Lennock and the same old story, they have no LEAFs, they have no loan cars and they can't hire a car for me because they have no account to do so. The TM system error is all over the net and is generally caused by a faulty 12v battery or speed controller. People I the USA usually get it sorted in a week but it's now been a total of 4 weeks! If they can't fix it, then just replace the car. Simple. Phillip. Simple!!! |
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Post by philcanberra on May 25, 2015 20:10:03 GMT 11
Ok,
So after 5 weeks Nissan have finally found the fault. It was a faulty "electronic shift relay". I picked up the car on Saturday May 23rd. Only to find out that night that the heater and A.C. Don't work at all now. Very dangerous as I couldn't defrost the windscreen. Usually you can see the KW being used by the heater on three touch panel but no matter how hot or cold I set the unit it didn't even register anything.
Oh well, back to Nissan AGAIN!!!! GRRRRR
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Post by Phoebe on May 25, 2015 22:13:57 GMT 11
You really are having a bad run, Phil  |
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Post by jeffjl on May 25, 2015 23:23:18 GMT 11
Very patient of you Phil. I feel your pain.
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Post by philcanberra on May 26, 2015 13:44:37 GMT 11
Hi all,
Well I just heard back from Nissan. The TM error has been fixed but now they have confirmed the heater has now blown up and has been deemed unsafe to drive. Back to our petrol guzzling prius. Hope it isn't another 8 weeks to get fixed
Phillip
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Post by Feng on May 26, 2015 13:54:55 GMT 11
Isn't that your second heater? So sorry to hear Phil!
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Post by Phoebe on May 26, 2015 14:15:22 GMT 11
Seems like you've had more problems than everyone else put together!
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Post by Deleted on May 26, 2015 15:29:53 GMT 11
Sounds like my volt 2x to fix park brake issue
and Bmw 3x to fix air bag
And rcd / earth Leakage still not fixed in volt
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Post by EVangelist on May 28, 2015 14:20:54 GMT 11
Seems like you've had more problems than everyone else put together! What an unhappy sequence of events to read about, Phil! If that happened to me I'd be soooooo frustrated and asking for a new Leaf under "lemon" laws except I don't think we have them here, and the Leaf stock is nearly exhausted.
Wow Phoebe - 998 posts! Will you be the first in the forum to 1000 posts?
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Post by Phoebe on May 28, 2015 14:22:02 GMT 11
I expect so  |
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Post by philcanberra on Jun 15, 2015 13:22:11 GMT 11
Well!! June 9th I finally got to pick up the LEAF after having the heater fixed. Only to find out that Lennock Nissan failed to re-connect the windscreen washers. This resulted in all the water being pumped within the engine bay...wife was furious at this stage and blasted them....Needless to say they re-connected this and was back on the road in an hour. Now, June 15 2015, everything is going fine (touch wood). But in the meantime Lennock Nissan decided to send us promotional material saying our 3 year warranty is nearly up and tried selling us their third party warranty, you know, the warranty that covers nothing more than the consumer law covers...NO THANKS! Anyway, it's sooooo nice to be back in an electric car!! It was so worth the wait. Made me realise just how rubbish petrol cars are, gutless, changing gears, noisy smelly and expensive to refuel. 1 refill for the prius is 2 months driving in the LEAF. LOVE the LEAF!!!  |
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Post by philcanberra on Jun 30, 2017 16:27:27 GMT 11
Well, today I'm getting the T/M system malfunction error again. Now the car is out of warranty.......  |
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