Post by seb on Dec 5, 2019 9:53:24 GMT 11
Dear fellow LEAFers.
I had a bad egg with a second hand 2012 Nissan Leaf showing a healthy 11/12 bar battery, where the "power limiting" mode would kick with 3 bars.
If anyone has ever experienced "power limiting" mode, it's like driving a 2-horse power car up a hill. And it's supposed to warn you that you need to take the car to a charger first.
Although the car (allegedly) has an 11/12 battery health, one battery cell is borderline, which I believe is unbalancing the battery.
Someone posted the same issue (and fixed it himself!) on the US Leaf Forum.
Unfortunately, Nissan Australia initially told me that they couldnt see nothing wrong with the car, after looking at the battery cell levels.
They told me it was safe to drive on the motorway over the phone; I challenged them on this whether they were saying that it was safe to drive my family in the motorway, and said yes (!).
I diligently wrote down what they said and sent and email to myself for timestamp. The call was also recorded (they asked me for my permission to do so).
They later agreed that the battery was in fact faulty, and are currently replacing the faulty module.
I believe they didn't want to admit the car battery was faulty because that would mean they would have to fix it at their own cost, but instead they put me and my family at risk.
I put this with NSW Comsumer Protection, but they have not responded to them within the stipulated time-frame.
I'll be seeking legal advice and probably pursue them at the tribunal.
Has anyone taken a case/complaint against Nissan Australia about their Leaf?
I had a bad egg with a second hand 2012 Nissan Leaf showing a healthy 11/12 bar battery, where the "power limiting" mode would kick with 3 bars.
If anyone has ever experienced "power limiting" mode, it's like driving a 2-horse power car up a hill. And it's supposed to warn you that you need to take the car to a charger first.
Although the car (allegedly) has an 11/12 battery health, one battery cell is borderline, which I believe is unbalancing the battery.
Someone posted the same issue (and fixed it himself!) on the US Leaf Forum.
Unfortunately, Nissan Australia initially told me that they couldnt see nothing wrong with the car, after looking at the battery cell levels.
They told me it was safe to drive on the motorway over the phone; I challenged them on this whether they were saying that it was safe to drive my family in the motorway, and said yes (!).
I diligently wrote down what they said and sent and email to myself for timestamp. The call was also recorded (they asked me for my permission to do so).
They later agreed that the battery was in fact faulty, and are currently replacing the faulty module.
I believe they didn't want to admit the car battery was faulty because that would mean they would have to fix it at their own cost, but instead they put me and my family at risk.
I put this with NSW Comsumer Protection, but they have not responded to them within the stipulated time-frame.
I'll be seeking legal advice and probably pursue them at the tribunal.
Has anyone taken a case/complaint against Nissan Australia about their Leaf?